Vice President – Rewards Product Strategy

Help shape the future of customer loyalty by driving the strategy behind one of the most innovative rewards programs in the industry. This role is critical to translating long‑term vision into tangible progress, ensuring our rewards ecosystem continues to evolve to meet modern customer expectations.

As a Vice President within the Chase Rewards Product team, you will partner with key stakeholders, to advance the strategic direction of the rewards platform. You will play a central role in shaping strategy, driving complex cross‑functional initiatives, and ensuring disciplined execution across priorities that matter most to customers and the business. 

Job Responsibilities

• Partner with Rewards leadership to shape, refine, and operationalize the 3‑year strategic roadmap for the Rewards product, supporting long‑term vision while translating strategy into executable priorities.
• Lead strategic analyses, framing of key decisions, and development of insights that inform program modernization, platform evolution, value creation, and customer experience enhancements.
• Help craft and socialize a clear, compelling narrative for the Rewards product, connecting strategy, customer value, and execution across stakeholders.
• Champion disciplined execution against strategic priorities, ensuring initiatives deliver against defined objectives, timelines, and success metrics.
• Establish structured operating rhythms (reviews, readouts, decision forums) to maintain momentum, transparency, and accountability across initiatives.

Required Qualifications, Capabilities, and Skills

• 5+ years of experience in product management, product strategy, or a related role within a complex, fast‑paced environment.
• Strong ability to influence across functions and levels, building alignment among diverse stakeholders with competing priorities.
• Exceptional organizational, prioritization, and problem‑solving skills, with comfort operating across ambiguity and evolving priorities.
• Excellent written and verbal communication skills, including experience developing executive‑ready narratives and materials.
• Advanced proficiency with Microsoft PowerPoint and Excel, as well as JIRA, Confluence, and modern collaboration tools.
• Bachelor’s degree required.

Preferred Qualifications

• Experience in financial services, loyalty, rewards, or technology‑driven platforms.
• Strong analytical orientation, with the ability to synthesize data, customer insights, and business context into clear recommendations.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.