Support Engineer

Support Engineer 

Salary £43,918.00 - £51,238.00 (dependent on experience)  Hybrid

Ordnance Survey (OS) is the national mapping agency for Great Britain, and a world-leading geospatial data and technology organisation. As a reliable partner to government, business and citizens across Britain and the world, OS helps its customers in virtually all sectors improve quality of life. 

OS expertise and data supports efficient public services and infrastructure, new technologies in transport and communications, national security and emergency services and exploring the great outdoors. By being at the forefront of geospatial capability for more than 230 years, we’ve built a reputation as the world’s most inspiring and trusted geospatial partner. 

About the role 

You’ll join one of our Technology Support Teams, which supports and maintains a range of internal ETL services that produce data for our customer delivery platforms.  

As a Support Engineer, you will help strengthen the resilience, reliability and quality of OS’s ETL services by: 

• Maintaining, managing and supporting software and infrastructure that underpin key business activities  

• Designing and implementing improvements to service performance, including automating deployments, right-sizing systems, and extending monitoring and alerting capabilities 

• Safeguarding critical services by continually assessing and improving observability, resilience and security 

• Investigating and resolving root cause issues, identifying why failures occur, and working with subject matter experts when necessary to fully resolve problems 

• Applying DevSecOps and SRE principles to improve both services and team capability 

• Proactively delivering service improvements, ensuring they align with development cycles and Agile workflows

You’ll work closely with Engineers and wider stakeholders every day, collaborating within an Agile environment. To thrive in this role, you’ll bring: 

• Strong software development and operational knowledge 

• Experience supporting scalable cloud-based services, ideally in Azure

• Effective communication and teamwork skills, enabling smooth collaboration across multiple teams

What we’re looking for 

You will need to demonstrate your track record against the following essential criteria: 

• Genuine passion for continually improving the reliability and stability of operational services 

• Supporting and maintaining complex, cloud-based services working within an Agile framework 

• Solid understanding of Site Reliability Engineering (SRE) and software engineering best practices 

• Cloud technologies and best practice – ideally in Azure 

• Infrastructure-as-Code – ideally using Bicep 

• A track record of continually identifying and implementing service improvements or observability 

• Experience of coaching and mentoring other team members and providing consultancy to other teams 

Additionally, you will provide expert technical consultancy to enable the business to successfully use IT systems, supporting Project Teams by advising on the performance, configuration and functionality of existing systems. You will ensure that new or updated systems can be effectively supported from day one. You will also play a key role in developing the technical capability of the team — mentoring, teaching and strengthening shared knowledge, skills and engineering practice. 

Here is a snapshot of the technologies that we use 

• Azure Cloud (AppServices, Function Apps, DataFactory, Batch, EntraID, AzureML, etc.) 

• Azure DevOps (Pipelines, Bicep templates, CLI, PowerShell, Artefacts) 

• Python/C# 

• Azure Databricks 

• Git, YAML 

• PowerBI 

• ESRI ArcGIS, FME, QGIS, etc. 

The Rewards

We want you to love what you do. That is why our benefits package rewards a job well done. Check out how we support and invest in our employees by clicking here.

• Salary £43,918.00 - £51,238.00 (dependent on experience)

• Performance related bonus up to 10%

• A competitive pension scheme (OS contributes up to 12.07%)

• 28 days annual leave in addition to bank holidays on joining additional to bank holidays (3 taking over Christmas)

• Paid maternity, paternity and shared parental leave

• Free subscription to OS Maps

• Access to online learning platforms

• Coaching and Mentoring schemes

• Plus, a suite of excellent additional perks and benefits

At OS, we believe looking after your health and wellbeing means more than posters and events. We empower you to manage your work and life the way you need it by offering things like

• An extra days’ leave for each year you work, up to 33 days

• Employee Assistance Programme

• Hybrid working

• Free onsite parking at our modern HQ in Southampton

• We adopt flexible working and can consider different working hours dependent on the role and your personal circumstances

• Eyecare Vouchers

• OS Explorers Nursery discount

• Cycle to Work scheme

Location: We embrace a hybrid working model at OS. We have a fantastic HQ in Southampton, Hampshire where you will be required to split your time evenly, 50% in HQ and 50% working remotely. 

Security: OS conducts DBS background checks for all joiners and some of our roles require additional security clearance, including to SC or DV level in some cases. We will tell candidates at the appropriate time during the recruitment process if additional clearance will be required for this role.

Closing date: Monday 13th April at 23:59

We are unable to offer sponsorship for this role; therefore, you must have the right to work in the UK, without the need for employer sponsorship.

We are happy to consider any reasonable adjustments that people may need during the recruitment process, and you will be asked whether you require any during the application process.

Research indicates that women, individuals with disabilities, LGBTQ+ community members, neurodiverse individuals, and people from ethnic minority backgrounds often hesitate to apply for jobs unless they meet every single qualification. At Ordnance Survey, we are dedicated to fostering a diverse, inclusive, and genuine workplace where everyone can thrive. If you’re enthusiastic about this role but your experience doesn’t perfectly match every qualification in the job description, we encourage you to apply anyway. You might be the ideal candidate for this or other roles within Ordnance Survey. 

Skills required for this role:

Information Technology (IT) Systems, Infrastructure Services, Process Improvements, Software Engineering, Technical Consulting, Waterfall Model