Sourcing as a channel, not a feature.
hackajob is partnering with Verisk Analytics to fill this position. Create a profile to be automatically considered for this role—and others that match your experience.
A Business Support Analyst I is someone who has 6-12 months experience in an application support role or can demonstrate an aptitude for problem solving through their education/work experience. The candidate will be able to demonstrate strong potential to provide an exemplary support service to Verisk’s highly valued clients putting the clients’ needs at the forefront of everything Verisk does.
Triage, prioritise and investigate user reported issues or service requests which are raised via IT Service Management tooling
Provide exceptional customer service through effective and valuable communication
Working within a team environment to reproduce issues, provide workarounds and identify root causes of issues across multiple products
Escalating/engaging with Technical Support, Development, Managed Service and Service Delivery Management teams as required
Undertake other administrative tasks needed to deliver support services to the clients
Contribute to internal knowledgebases
Grow understanding of the London insurance market and associated business processes
Develop an understanding of customers’ business needs and operational environments
Assist with the creation of help centre articles which will improve the support service VSBS provides its customers
Ensure that any risks are raised with senior management or via standard process
Contribute to continuous improvement (CI) of the VSBS support service
Adhere to corporate policies, procedures and standards
Ensure that data security and data privacy corporate guidelines and processes are followed
An analytical thinker with an aptitude for problem-solving and client engagement
Able to demonstrate the ability to investigate and resolve a variety of software application issues ; from business process focused to more technical and database issues
Able to communicate effectively with both customers (technical and non-technical) and internal stakeholders
Able to manage own workload and manage expectations of stakeholders
Confidence to seek support of peers and management as required
Comfortable working within a team and building effective working relationships with clients and colleagues
Proficient in Microsoft Office
Ability to motivate and listen to team members
hackajob is partnering with Verisk Analytics to fill this position. Create a profile to be automatically considered for this role—and others that match your experience.