Experimentation and Feature Management Platform PM

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients. 

As a Product Manager in Digital Channels - Experimentation, you are an integral part of the team, managing a portfolio of products across their full lifecycle. You act as the voice of the customer, translating user and business needs into a clear product strategy, prioritized roadmap, and well-defined requirements. You guide products from discovery and design through successful launch, incorporating feedback and performance data to continuously improve outcomes and client experiences. You define and track OKRs to measure impact, and you partner closely with design and engineering to remove blockers and deliver high-quality results. With a strong focus on scalability, resiliency, and stability, you help ensure our platforms continue to meet evolving business needs, transforming the way features are managed at Chase.  

As a key member of our team, you’ll have the opportunity to help shape the future of experimentation at Chase. Join us to make a meaningful impact by delivering robust, high-quality tools that empower our users and advance our platform’s capabilities. 

Job responsibilities

• Manage and support multiple applications concurrently across a portfolio of related platforms and tools
• Develop a product strategy and product vision that delivers value to customers
• Manage discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Own, maintain, and develop a product backlog that enables development to support the overall strategic roadmap and value proposition
• Partner cross-functionally with design and engineering to clarify scope, remove blockers, and ensure solutions meet requirements
• Build the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Stay current with best practices in experimentation, statistics, and analytics, and apply them to platform development
• Triage production issues to identify root cause and prioritize solutions

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Strong proficiency in Python, SQL, Snowflake, with the ability to create complex queries and analyses
• Strong background in statistical methods for A/B Testing
• Excellent problem-solving skills and attention to detail, with the ability to self-direct and work independently
• Strong communication skills, with the ability to explain complex, technical concepts to non-technical users
• Proven ability to collaborate and achieve actionable results with cross-functional teams
• Excellent written and verbal communication skills, comfortable presenting to large audiences. 
   

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization
• Advanced statistical knowledge related to experimentation, including Contextual Multi-Armed Bandit (CMAB), Sequential Testing, CUPED (Controlled Experiments Using Pre-Experiment Data), and other advanced methodologies. 

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy.