Business Analyst

Join us as a "Business Analyst" at Barclays, where you'll support the evolution of our digital landscape, driving innovation and excellence. You'll ready our processes to harness technology and improve customer experience. You may be assessed on the key critical skills relevant for success in role, such as experience with process optimisation, data analysis, and problem solving.

You may be assessed on the key critical skills relevant for success in role, such as experience with Business Analyst, as well as job-specific skillsets.

To be successful as a "Business Analyst", you should have experience with:

Basic / Essential Qualifications :

• Strong business analysis experience, including requirements gathering, process mapping and translating business needs into actionable outcomes.

• Proven experience in process improvement and optimisation, identifying inefficiencies and driving standardisation to improve consistency and control.

• Hands-on experience with automation and digital tooling (e.g. workflow automation, data analysis tools, or low-code platforms) aligned to continuous improvement objectives.

• Prior process and task automation experience (robotics, workflow, BPM, document processing, AI enabled automation).

• Ability to spot inefficiencies, manual touchpoints, and opportunities for automation or standardisation.

• Monitor automation solution performance to identify opportunities for optimization that meets the banks performance standards.

• Define and track KPIs related to automation effectiveness, uptime, throughput, and ROI.

• Develop process and task automation business cases, ROI models and value realization frameworks for automation initiatives.

• A proactive problem solver, who can work under their own initiative.

Desirable skillsets / good to have :

• Experience working within Agile delivery environments, partnering with Product Owners, engineers and stakeholders to shape and deliver change.

• Knowledge of data analytics and visualisation tools (e.g. Power BI, SQL, Excel advanced analytics) to support insight-led decision making.

• Experience in financial services / Transaction Banking, including understanding of operational processes, controls, and regulatory considerations.

• Familiarity with UiPath or any other RPA tool would be a plus.

• Experience in process mapping using Blueworks or similar tools.

The location is based out of Pune.

Purpose of the role

To support the organisation, achieve its strategic objectives by the identification of business requirements and solutions that address business problems and opportunities. 

Accountabilities

• Identification and analysis of business problems and client requirements that require change within the organisation.
• Development of business requirements that will address business problems and opportunities.
• Collaboration with stakeholders to ensure that proposed solutions meet their needs and expectations.
• Support the creation of business cases that justify investment in proposed solutions.
• Conduct feasibility studies to determine the viability of proposed solutions.
• Support the creation of reports on project progress to ensure proposed solutions are delivered on time and within budget.
• Creation of operational design and process design to ensure that proposed solutions are delivered within the agreed scope.
• Support to change management activities, including development of a traceability matrix to ensure proposed solutions are successfully implemented and embedded in the organisation.

Assistant Vice President Expectations

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
• Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.