Senior Product Associate

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.

As a Senior Product Associate in the Home Lending Team, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

• Lead assigned capabilities from discovery and definition through build, launch, adoption, and ongoing optimization, ensuring measurable customer and business outcomes.
• Partner with product leadership to internalize strategy, identify opportunity areas, and conceive features that advance strategic priorities and customer needs.
• Own and maintain feature-level roadmaps for your capabilities, define milestones and dependencies, and ensure plans are communicated and understood by key partners.
• Translate strategy and insights into epics/user stories with clear acceptance criteria, prioritize the backlog, and manage trade-offs to deliver maximum value.
• Engage daily with engineering, data, and design teams to clarify requirements, align on solution approach, resolve blockers, and deliver high-quality increments on time.
• Lead/support agile ceremonies (refinement, planning, stand-ups, reviews, retrospectives) to drive execution, accountability, and continuous improvement.
• Establish success metrics, monitor performance and user behavior, identify friction/defects/opportunities, and drive optimization initiatives using data-driven decisions.
• Provide transparent updates on progress, outcomes, risks, and trade-offs; align stakeholders on priorities and next steps
• Stay current on industry trends, competitor capabilities, and emerging technologies; incorporate relevant insights into feature conception and roadmap updates.
   

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Demonstrated ability to own features from concept through launch and optimization, delivering measurable outcomes
• Ability to understand product strategy deeply, frame problems/opportunities, and design capabilities/features that align to strategic goals.
• Ability to uncover customer needs and root causes and prioritize work that delivers value.
• Proficiency in defining KPIs, analyzing performance, and using insights to iterate and optimize user experience and business outcomes.
• Strong cross-functional partnership and stakeholder management skills; able to communicate goals, priorities, trade-offs, and progress clearly.
• Solid understanding of product development concepts to collaborate effectively with engineering and navigate technical trade-offs.
• Experience working within agile frameworks (Scrum/Kanban) to manage backlogs, plan sprints, and deliver high-quality increments.
• Ability to form clear problem statements, identify root causes, and drive pragmatic solutions aligned to user and business objectives.
• Experience conducting research and translating insights into differentiated product capabilities.
   

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

For many, owning a home is the ultimate dream and we’re here to help customers make responsible choices throughout the home buying process through our online tools and advice. Whether purchasing a first home or vacation home, refinancing an existing loan or tapping into a home equity line of credit, we offer comprehensive services to help homeowners at every stage of their journey.