Product Operations Measurement & Insights - Vice President

Join the Product Operations team for an exciting opportunity to help support key strategic priorities aimed at improving operational effectiveness and productivity across Consumer & Community Banking (CCB) Product, Experience and Technology (PXT). Work together with strategic partners to operationalize comprehensive measurement frameworks, support insightful reporting to drive actionable outcomes, drive accountability around new capabilities, coordinate development of insight platforms, facilitate collaborative uplift and enhance the user experience by optimizing tools.

As a Vice President in the Product Operations CMEX - Measurement & Insights team, you will help support the operationalization of key capabilities to drive overall effectiveness, productivity and empowerment across PXT. You will play a valuable role in providing programmatic execution support for the socialization, adoption and enhancement of PXT measurement solutions, including integration into ways of working, while also aiding in creating valuable insights reporting and knowledge management resources for stakeholders. You will engage with key partners to execute areas of improvement across tools to better support organizational strategies. 

Job Responsibilities  

• Organize and present complex information in a strategic and compelling manner to enhance PXT reporting and drive decision-making at all organizational levels
• Conduct PXT-wide performance analytics, including trend analysis, benchmarking, and identification of key performance drivers to inform actionable insights
• Facilitate hypothesis testing by designing and executing experiments and supporting analyses to validate business assumptions and measure impact
• Ensure metrics governance by promoting data consistency, quality, and alignment across all Product Operations reporting and analytics initiatives
• Manage and deliver execution and program management activities across key workstreams and tasks to support strategic objectives
• Support touchpoints with PXT leadership and partners to communicate strategic priorities and recommended improvement opportunities
• Contribute to the expansion of knowledge resources, persona-based user guides, and best practice playbooks to ensure consistent and effective adoption
• Track and manage project milestones and communicate any potential delays / blockers to leadership effectively 
   

Required qualifications, capabilities and skills

• Bachelor’s degree in Business, Finance, Economics or other related area
• 7+ years of relevant experience in Consulting, Strategy, Transformation, Analytics, Product or Business Management roles
• Experience analyzing complex metric trends to generate actionable insights and support data-driven decision making
• Advanced skills in Microsoft Excel and PowerPoint
• Excellent attention to detail, project management and organizational skills
• Highly motivated self-starter with excellent time management / prioritization skills
• Adept at forging strong internal relationships across a broad range of functions
• Ability to execute and identify enhancement opportunities across end-to-end processes 
• Self-motivated and able to work independently
• Strong written / verbal communication, analytical and logical problem solving skills 
   

Preferred qualifications, capabilities and skills

• Exposure to product operating model preferred
• Familiarity with Align / JIRA / Confluence / data manipulation tools preferred 

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy.