Control Manager - Vice President

This role offers a thrilling opportunity to collaborate closely with the senior leadership team across Consumer and Community Banking Controls on strategic initiatives and functional objectives.

As the Control Manager – Business Management Vice President within the Consumer and Community Banking Control Management team, you will lead and support the execution of strategic priorities and the functional Controls agenda. In this role, you will coordinate and manage key executive projects and reporting for the Consumer and Community Banking Chief Control Officer, their leadership team, and the Consumer and Community Banking CEO, ensuring alignment and effective delivery of critical initiatives.

Job Responsibilities:

• Manage high-priority initiatives/projects to resolve diverse problems 
• Gather, synthesize, analyze and present project data and findings that influences action and gives insights into the department (e.g., CEO Functional Business Review)
• Develop impactful presentations for internal and external audiences
• Execute creative analyses and provide insight to identify issues and arrive at recommendations
• Collaborate with a centralized Shared Services team of business support that covers key Control Management reporting and programs
• Partner closely with the Communications team to coordinate integrating the latest tools and advancements in internal communications strategy and execution for the department
• Apply structured problem-solving and design thinking to address top strategic priorities
• Develop a detailed understanding of current-state Control Management processes and procedures, identify weaknesses, gaps, opportunities for improvement and propose innovative business solutions required to increase efficiency
• Build and foster strong partnerships with cross functional teams (i.e. HR, other LOB / Firmwide Control Management, Risk, Compliance, and Internal Audit) to support key facets of the CCB control environment and objectives

Required qualifications, capabilities, and skills

• 7+ years of financial service experience in Communications, Strategy, Controls, Audit, Risk management, or Compliance 
• Broad base of professional and operational knowledge of CCB businesses, operations, policy and procedures, risk and controls, etc.
• Exceptional communication (oral and written) skills with the ability to collaborate and influence stakeholders at all levels
• Demonstrated ability to deliver impactful presentations, and engage effectively in one-on-one interactions—all with meticulous attention to detail and outstanding follow-through
• Demonstrated ability to operate with a strong sense of urgency and organization while providing high-level support to senior leadership
• Strong proficiency with PowerPoint slide creation, LLM, Excel and Word with the ability to develop compelling and meaningful executive presentations that will drive direction and forward-looking initiatives
• Demonstrated ability to craft compelling narratives that clearly communicate priorities, initiatives, and updates to senior leadership
• Excellent strategic vision; understands the direction of the business and industry; can articulate vision to motivate and influence others at all levels
• Creative and forward-thinking, with the ability to drive and influence future engagement initiatives
• Proven track record of delivering executive level projects and complex business initiatives
• Proven experience leveraging data and analytics and AI tools to develop insightful reports and compelling narratives using advanced reporting tools.
• Bachelor’s degree or equivalent experience required 
• The ability to be a dynamic leader in the team

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk. The team focuses on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting.