Principal HR Business Partner, Operations

Who We Are

Babylist is the leading registry, e-commerce, and content platform for growing families. More than 9 million people shop with Babylist every year, making it the go-to destination for seamless purchasing, trusted guidance, and expert product recommendations for new parents and the people who love them. What began as a universal registry has grown into a full ecosystem for new parents, including the Babylist Shop, Babylist Health, and a flagship showroom in Los Angeles. Hundreds of brands in baby and beyond partner with Babylist to engage meaningfully with families during one of life’s most important transitions. With over $1 billion in annual GMV, and more than $500 million in 2024 revenue, Babylist is reshaping the $320 billion baby product industry. We’re helping parents feel confident, connected, and cared for at every step. As we build the generational brand in baby, our mission remains simple: to connect growing families with everything they need to thrive.To learn more, visit www.babylist.com.

Our Ways of Working

Babylist thrives as a remote-first company, with HQ team members located across the U.S. and Canada. We meet in person twice a year—once as a company and once by department to strengthen the relationships that power our work. We show up consistently, stay purpose-driven, leverage AI to amplify our impact, and achieve results—together, from anywhere. 
Our Fulfillment Center based team works on-site in Commercial Point, OH to bring the Babylist experience to life — and they're just as central to our mission as anyone working remotely. Different in how we work. Unified in why we do it.

What the Role Is

As the Principal HR Business Partner - Operations, you’ll be the primary HR partner for Babylist’s Operations organization—Inventory Planning & Management, Supply Chain, and our Fulfillment Center in Commercial Point, OH. You’ll translate business priorities into people strategies that enable a complex, fast-scaling operations network to perform consistently, from corporate planning teams through frontline warehouse execution.

This is a fully onsite role, Monday–Friday. Your week will span time on the floor with supervisors and managers, coaching through employee relations and performance decisions, while also partnering with Operations leaders across Inventory Planning and Supply Chain who may sit outside the site. You might spend a morning working through a sensitive employee issue with a manager onsite, then shift into an afternoon reviewing workforce trends or advising on org changes with distributed leadership teams.

This role blends strategic partnership with hands-on execution. You’ll be most successful if you’re comfortable being highly visible, decisive, and closely connected to how the operation actually runs.

Who You Are

• 10+ years of HR experience, including 5+ years as an HRBP supporting Operations, Supply Chain, Fulfillment, or Logistics—this is not a fit for candidates coming primarily from corporate, HQ, or COE-only environments
• Deep experience supporting large hourly/non-exempt workforces in operational settings, with direct ownership of employee relations and performance management—not just advising from a distance
• Proven track record working onsite in warehouse, manufacturing, or logistics environments—you’re comfortable spending the majority of your time close to the floor
• Expert-level ER judgment—you’ve personally handled complex investigations and escalations and can coach managers to make sound, consistent decisions without over-reliance on HR
• Experience building manager capability at scale—you’ve developed supervisors and managers who can independently lead their teams, not just rely on HR for direction
• Strong fluency in workforce and operational metrics (attrition, absenteeism, engagement, productivity), with a bias toward using data to drive decisions
• Highly credible and direct—you challenge leaders when needed, navigate tough conversations, and build trust with both executives and hourly associates
• Proficient in Google Workspace and Slack, with experience in HR systems such as Paylocity, Charthop, Lattice, Carta, or Radford
• Comfortable and enthusiastic about working in an AI-forward environment where AI tools are part of daily operations—you embrace technology to enhance your work while keeping people at the center

How You Will Make An Impact

• Build and implement a structured management development program that equips FC supervisors and managers to handle performance management, ER, and day-to-day people leadership confidently—reducing escalations to HR over time
• Design and deliver onsite training programs including new hire orientation, compliance training, and core management fundamentals
• Coach managers and assistant managers to develop their own supervisors, creating a scalable leadership pipeline across the operation
• Lead employee relations for the hourly population—investigating concerns, resolving issues, managing complex escalations, and reinforcing consistent practices across the FC
• Guide temp-to-perm conversion decisions, partnering with Operations leadership to evaluate performance and make consistent hiring calls
• Partner on workforce planning and org design, helping structure teams and roles to support both scale and day-to-day execution
• Collaborate with Total Rewards on compensation decisions and staffing strategies for the FC
• Own engagement and exit survey programs, synthesizing feedback into clear recommendations and action plans for Operations leadership
• Lead the people side of reorgs, leadership transitions, and operational changes—ensuring clear communication and minimal disruption
• Be the visible, trusted HR presence in the building—championing a positive, inclusive, high-performance culture every day

Why You Will Love Working At Babylist

Our Culture

• We work with focus and intention, then step away to recharge
• We believe in exceptional management and invest in tools and opportunities to connect with colleagues
• We build products that positively impact millions of people's lives
• AI is intentionally embedded in how we work, create, and scale—supporting innovation and impact

Growth & Development

• Competitive pay and meaningful opportunities for career advancement
• We believe technology and data can solve hard problems
• We're committed to career progression and performance-based advancement

Compensation & Benefits

• Competitive salary with equity and bonus opportunities
• Company-paid medical, dental, and vision insurance
• Retirement savings plan with company matching and flexible spending accounts
• Generous paid parental leave and PTO
• Perks for physical, mental, and emotional health, parenting, childcare, and financial planning

About Compensation

We use a market-based approach to compensation. The starting salary range for this role is:

$161,500 to $195,500

Your starting salary will be based on your location, experience, and qualifications, with increases over time tied to performance, role growth, and internal pay equity.

Important Notices

Interview Process & Consent
Babylist uses AI to record and transcribe all interviews for evaluation purposes in accordance with CCPA and GDPR. By participating in an interview, you consent to this recording and transcription.

Interview Integrity
During the interview process, we're evaluating your individual problem-solving skills, creativity, and approach to challenges. While AI tools like ChatGPT, Claude, and Cursor are part of your daily toolkit once you join Babylist, all interviews, assessments, and take-home assignments must be completed independently. 

You may not use AI tools, third-party services, coaching platforms, or content-farming services during any part of the interview process unless we explicitly permit it. We will clearly communicate when AI tools are allowed for specific assessments.

Any indication of third-party assistance or AI-generated responses will result in immediate disqualification. We may also verify educational credentials through third-party sources—providing false or misleading information will result in removal from consideration.

Official Communication
All communication will come only from the Babylist Talent Team via an @babylist.com email address. We will never request payment, bank information, or personal financial details. Be cautious of fraudulent outreach via non-company email addresses, messaging platforms (e.g., WhatsApp, Telegram), or unsolicited phone calls. Verify legitimate opportunities on our careers page.

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