Product Portfolio Operations Manager

Join our innovative team as a Product Portfolio Operations Manager and lead a horizontal strategy function for a portfolio of financial services operations products. You will play a pivotal role in shaping solutions that enable product teams to deliver operational excellence, regulatory compliance, and business outcomes with impacts to millions of customers and thousands of employees.  You will partner with Product, Technology, Risk, Compliance, Legal, and Business stakeholders to operationalize strategy, streamline processes, and elevate decision quality. Your leadership will help us set new standards in product excellence.

As a Product Portfolio Operations Manager within the  Operations Cross Product Strategy team, you will coordinate across products, drive operational effectiveness, and implement portfolio strategies aligned to business priorities. You will upskill teams, optimize product delivery frameworks, and manage change. You will use JIRA, Align, and Microsoft tools to ensure transparency, traceability, and actionable insights. You will apply agile and product lifecycle expertise to adapt to evolving needs. Also you will leverage data, feedback, and analytics to inform decisions and improve offerings. You will champion customer-centric continuous improvement by challenging the status quo and fostering new ways of working in a collaborative, innovative culture.

Job responsibilities:

• Work across products and product lines to ensure delivery against business objectives
• Execute strategy for reporting and communications to support portfolio management operations and change initiatives, building advanced data queries, reports and dashboards that surface actionable insights.
• Oversee and coach teams to implement and adapt the full product-line framework, serving as the subject matter expert on JIRA, process optimization, and agile delivery best practices
• Drive operational effectiveness and continuous improvement initiatives
• Collaborate with cross-functional teams to remove barriers to success
• Develop and maintain product roadmaps aligned with business goals
• Analyze customer feedback to inform product enhancements
• Manage multiple priorities in a highly complex environment
• Foster an inclusive culture that supports individual growth and career mobility

Required qualifications, capabilities, and skills:

• 5+ years of experience or equivalent expertise in program management or performance optimization
• Proven ability to manage and implement operational effectiveness and portfolio management initiatives
• Demonstrated experience operating within the product development life cycle and agile methodologies
• Strong leadership and team management skills, including leading cross-functional teams
• Excellent verbal and written communication skills for effective stakeholder engagement
• Advanced analytical and problem-solving abilities
• Experience in developing and implementing product strategies aligned with business goals
• Ability to interpret data and make informed decisions
• Strong customer orientation and experience gathering and analyzing customer feedback
• Ability to lead within a highly complex environment and adapt to change
• Proven track record of managing multiple priorities simultaneously

Preferred qualifications, capabilities, and skills:

• Background in Consumer Banking, Business Banking, and Credit Cards
• Experience with portfolio-level tracking and reporting
• Familiarity with large-scale product portfolios
• Experience in change management and process optimization
• Advanced understanding of financial controls and resource management
• Experience in fostering innovation within product teams

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.