Senior Product Analyst - Fulfillment and Archival Services - Build My Docs

Join our Product & Technology team and lead end-to-end product delivery across enterprise content management and card solutions. Collaborate with cross-functional partners to translate business needs into actionable roadmaps, user stories, and validated features. 

As a Senior Product Analyst within Fulfillment & Archival Services team , you proactively drive projects, engage stakeholders, and remain involved throughout the full product lifecycle from concept to implementation. You gather requirements, write user stories, manage backlogs, to ensure high-quality product delivery.  You partner with Product Owners, Client Managers, and cross-functional teams to refine roadmaps and deliver customer-focused solutions.

Job Responsibilities:

• Drives projects, engage team members, and remain involved throughout the full product lifecycle from concept to implementation.
• Attend and actively participate in Agile ceremonies, scrum meetings, and agile events.
• Gather requirements via feedback sessions, focus groups, and user groups to define scope and personas.
• Write business scope documents, epics, user stories, acceptance criteria, and user testing objectives.
• Define user personas, process maps, and flows to support requirements and feature development.
• Partner with Product Owners and APOs to refine backlog, execute roadmap, and present feature strategies.
• Perform end-to-end UAT from a user perspective and execute production validations and lessons learned.
• Collaborate with Client Managers to evaluate scope, requirements, and schedules; act as an escalation point for clients.
• Facilitate customer-focused solutions and drive product vision across stakeholder groups.
• Manage existing features, lead research for new features, and support MVP, testing, and user experience testing.
• Partner with business stakeholders to implement changes in policies, processes, and tools; support occasional after-hours or weekend work for implementations or production events.

Required qualifications, capabilities, and skills:

• 7+ years as a Business/Product Analyst with Agile methods.
• Experience in business requirements, story writing, testing conditions, use cases, and validation criteria.

• Relevant experience on ECMS (Enterprise Content Management Systems), CMA (Card Member Agreement), Document creation workflows

• Independent, self-directed, and collaborative.
• Experience with Visio for documenting and creating process flows.
• Familiarity with Agile tools (Confluence, Jira, Jira Align).
• Strong organizational, time, and project management skills.
• Analytical, problem-solving, and leadership abilities.
• Attention to detail and adaptability to shifting priorities.
• Ability to work with Architects and Developers in refining the epics
• Exposure to Document creation tools and relevant working experience in Document Management systems

Preferred qualifications, capabilities, and skills

• Experience in Card domain
• Had working experience as a Application developer in the past.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.