Senior Product Associate - Payments Digital & Design

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.

As a Senior Product Associate in Access Digital & Design team, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

The Access Digital & Design team has global responsibility for product management and sales support, an award-winning client facing cash management platform.  Our digital solutions enable clients to connect and transact around the globe leveraging Online & Mobile, File Transmission, Integration and/or API options.

• Own the client’s end-to-end global online transaction initiation experience   
• Interact with technology & business to better understand needs and identify opportunities for best in class solutions 
• Lead product strategy, roadmap and feature sets with input from regional and line of business teams   
• Lead feature delivery, partnering with technology, operations, service, risk, compliance and legal teams
• Manage aspects of the Product Development Lifecycle using an Agile methodology
• Collaborate with implementation, support, sales and marketing to rollout features globally
• Drive operational and client issues, to resolution, including client escalations where applicable.
• Demonstrate superior judgment to mitigate risk; foster an environment where risk/control issues are escalated and creative solutions are identified

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Knowledge of cash management, particularly global transaction initiation across all pay methods and related clearing rules (NACHA, SWIFT, ISO, etc.)
• Successful track record of leading large-scale initiatives in a matrix environment
• Software development lifecycle with a strong experience in agile
• Highly collaborative, team focused working style
• Strong interpersonal skills and ability to work across disciplines

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.