Core Experience - Product, Senior Associate

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.

As a Senior Product Associate within the Core Experience team, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

Job responsibilities

• Partner with the Product Manager to identify new product opportunities that reflect customer needs and market trends through user research and discovery
• Consider and plan for upstream and downstream implications of new product features on the overall product experience
• Support the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and shape feature opportunities
• Analyze, track, and evaluate product metrics (e.g., time-to-deliver, cost, quality) across the product development life cycle
• Write requirements, epics, and user stories to support product development
• Synthesize customer feedback and research findings into clear problem statements, hypotheses, and actionable recommendations
• Maintain and refine the product backlog, ensuring items are well-defined, prioritized, and aligned to roadmap outcomes
• Coordinate with cross-functional partners to manage dependencies, readiness, and delivery milestones across the life cycle
• Support post-launch monitoring and continuous improvement by surfacing insights, defining follow-ups, and tracking impact

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Proficient knowledge of the product development life cycle
• Experience in product life cycle activities including discovery and requirements definition
• Developing knowledge of data analytics and data literacy
• Ability to translate customer needs and research into clear requirements, epics, and user stories
• Ability to define, monitor, and communicate product performance using meaningful metrics and insights
• Strong collaboration skills with cross-functional teams (e.g., design, engineering, data, operations) to deliver outcomes
• Ability to think end-to-end about product changes, anticipating impacts across channels, journeys, and stakeholders

Preferred qualifications, capabilities, and skills

• User research (journey mapping, market analysis) to inform roadmaps
• Structured problem solving; agile delivery with engineering (build/launch/iterate)
• Experimentation & optimization (A/B tests, measurement); track delivery + customer outcome metrics
• Strong writing (requirements, updates); support GTM (release planning, enablement, docs, feedback loops)

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy.