Data Operations Associate

Introductory Marketing Language:

As a Data Operations Associate in Foreign Exchange Operations, you’ll play a critical role in safeguarding the settlement lifecycle by authenticating SSIs, maintaining precise client reference data, and resolving exceptions quickly. You’ll partner across Operations and internal stakeholders to prevent payment errors and reduce financial and reputational risk through strong controls, sound judgment, and proactive escalation. This role offers hands-on exposure to market products across FX, fixed income, and derivatives while operating within global funds transfer policies and regulatory requirements. If you’re detail-driven, client-focused, and thrive in a fast-paced environment, you’ll have a direct impact on operational excellence and client outcomes.

Job Summary:

 As a Data Operations Associate on the Foreign Exchange Operations team you will support daily settlement activities by creating, authenticating, and maintaining Standard Settlement Instructions (SSIs) and client reference data. This role partners closely with internal teams to resolve inquiries and exceptions, proactively identifies and escalates potential payment risks, and ensures all activity adheres to global funds transfer policies and regulatory requirements. The ideal candidate brings strong market product knowledge (FX, FI, derivatives), exceptional attention to detail, sound judgment, and a client-first approach, along with excellent communication, organization, and prioritization skills.

Job responsibilities:

• Authenticate settlement instructions by completing external callback verification to ensure accuracy and control.
• Create, update, review, and approve Standard Settlement Instructions (SSIs) in line with established procedures and governance.
• Maintain high-quality client reference data, ensuring records are complete, current, and consistent across systems.
• Proactively identify, investigate, and escalate potential payment risks or errors, helping protect clients and the firm from financial and reputational impact.
• Deliver responsive, solutions-oriented support to internal partners and clients while adhering to global funds transfer policies and applicable regulatory requirements.
• Monitor workflows and controls with strong risk awareness, resolving breaks and exceptions quickly and efficiently.
• Collaborate across Operations teams to research inquiries, resolve escalations, and drive timely outcomes.
• Apply knowledge of financial markets and the securities industry to support accurate settlements and issue resolution.
• Demonstrate ownership and accountability for tasks, follow-through, and end-to-end outcomes.
• Use strong judgment, analytical thinking, and problem-solving skills to manage moderately complex scenarios and recommend actionable solutions.

• Uphold high standards of integrity and attention to detail, ensuring accuracy, compliance, and ethical conduct in settlement and payment processing.

Required qualifications, capabilities and skills:

• A high-level sense of ownership and responsibility
• Excellent Client focus and Customer care working practices
• Effective communication and interpersonal skills
• Accountable for team delivery of excellent customer service
• In-depth understanding of financial markets and Principal Collateral business
• Excellent communication skills, both written and oral, including the ability to interact with all levels of the organization
• Flexibility to adjust to business needs

• Exceptional time management, organizational skills, and effective prioritization skills

Preferred qualifications, capabilities, and skills:

• Understanding of SWIFT MT message standards for MT103 and MT202 message types 

About the Team

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.