Coordinator 2, Product Sales Support & Analysis

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible supporting Bulk Billing Account operations by serving as a key liaison between Sales teams, customers, and internal stakeholders. This position is responsible for fielding customer inquiries, supporting sales initiatives, and ensuring timely resolution of requests through multiple communication channels, including ECM ticketing, inbound phone calls, and email. This role requires strong communication, organization, and analytical skills to effectively coordinate and resolve a requests while maintaining a high level of customer satisfaction.

Job Description

Core Responsibilities

• Act as the primary liaison between Sales, Property Management teams, and internal departments to support Bulk Master Accounts.
• Field and/or effectively re-route inbound tickets from CARE, monitoring and providing timely updates until resolved
• Respond to inquiries via a dedicated phone line, providing support to property managers, board members, and business partners.
• Handle high-volume email correspondence from Sales teams, CAR representatives, property contacts, and other stakeholders.
• Research, analyze, and resolve customer and account-related issues, escalating when necessary.
• Partner cross-functionally with departments such as Construction, Technical Operations, Billing, and Sales to drive resolution and improve processes.
• Maintain detailed documentation of account activity, communications, and resolutions.
• Support sales efforts by providing account insights, documentation, and coordination for bulk product offerings.
• Identify trends, recurring issues, and opportunities for process improvement and share insights with leadership.
• Ensure compliance with company policies, procedures, and service level expectations.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products, and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors, and our communities.

Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Microsoft Excel; Sales Support; Prioritization; Critical Thinking; Communication; Electronic Mail; Customer Service

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

High School Diploma / GED

Relevant Work Experience

2-5 Years