Analytics Solutions Associate

Join Customer Loyalty Analytics Team to drive and support Customer Satisfaction Surveys & related processes across line of businesses.

As Analytics Solutions Associate within The Customer Loyalty Analytics Team, you will be responsible for deriving insights about our customers’ journeys and developing and implementing innovative strategies and advanced analytics solutions to improve the customer experience. The Customer Loyalty Analytics Team is looking for a talented, highly motivated individual to drive and support Customer Satisfaction Surveys and related processes across Customer Experience functions, channels and products. 

Job responsibilities

• Individual contributor supporting the development and execution of 100+ cross line of business external customer satisfaction survey projects.
• Process survey invitation files while applying appropriate data validations.
• Capture data quality validation, remediate issues, document issues and establish data quality monitoring.
• Organize and complete work within established timeframes under minimal direction and collaborating with stakeholders to ensure completion and accuracy of process.
• Act as a Subject Matter Expert with regard to the survey tool and functionality. Inclusive of survey build/design, issue identification and problem resolution.
• Multi-task ongoing development of existing projects by partnering with the business to identify needs, define new requirements, conduct testing, and provide support. 
• Participate in collaborative discussions with all levels of management where judgment and opinions are effectively challenged.
• Interface with several layers of the organization to obtain information related to processes and controls.

Required qualifications, capabilities, and skills

• Bachelor's degree required in Operations Research, Market Research, or a related field with 3+ years of related experience
• Intermediate level experience using MS Access and Excel
• Excellent Analytical and Problem Solving skills, with the ability to understand business and technical functions, process information quickly and assess impacts
• Strong documentation skills to clearly articulate results of business reviews
• Ability to work independently and multi-task / managing multiple projects simultaneously
• Excellent verbal and written communication skills

Preferred qualifications, capabilities, and skills

• Quality assurance, extensive excel skills

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.