Customer Contact Support

Description

Join Verisk’s Life, Health & Travel (LH&T) team and play a key role in supporting global insurance clients with industry-leading medical underwriting technology. This is a great opportunity to build experience within a fast-paced, data-driven environment while working closely with insurers, brokers, and aggregators.

Verisk LH&T has over 20 years’ experience delivering risk assessment tools to the insurance market and became part of Verisk Analytics (New Jersey, USA) in 2017. Our solutions enable insurers to accurately assess pre-existing medical conditions, supporting informed underwriting decisions across travel and health insurance products.

In this role, you will support insurer clients by responding to queries related to our screening tools. You’ll provide real-time assistance while clients are actively using the system, helping them navigate and interpret outputs effectively. While this is not a customer-facing role, you will play a critical part in ensuring a smooth and efficient experience for end users.

Full training will be provided, making this an excellent opportunity for someone looking to develop their skills within insurance, client support, or technical operations.

Responsibilities

• Provide real-time support to insurer clients using LH&T screening tools 
• Respond to client queries promptly and accurately, ensuring minimal disruption to their workflow 
• Guide users through system functionality and help interpret underwriting outputs  
• Troubleshoot issues and escalate more complex queries where required 
• Maintain accurate records of queries and resolutions 
• Work collaboratively with internal teams to improve client experience and processes 
• Build a strong understanding of LH&T products and insurance underwriting principles 

Qualifications

• Previous experience in a customer support, client services, or administrative role 
• Strong communication skills with the ability to explain information clearly and concisely 
• Comfortable working in a fast-paced environment where timely responses are important 
• High attention to detail and problem-solving mindset 
• Confident using systems and learning new technology 
• Ability to prioritise tasks and manage multiple queries at once 

Desirable (but not essential)

• Experience within insurance, financial services, or a regulated environment 
• Exposure to underwriting or insurance products 
• Experience supporting B2B clients