Coordinator, Travel Team (US Hours)

Third Bridge is a leading global research firm established in 2007, with a team of over 1,500 employees worldwide dedicated to fueling decisions with expert insights. We accelerate and enhance decision-making for investors and business leaders by unearthing unique expert insights across multiple sectors, geographies, and topics.

For nearly 20 years, we’ve helped clients access knowledge on demand from experts, in-person and through our Library covering over 65,000 companies.

Third Bridge is a leading global research firm established in 2007, with a team of over 1,500 employees worldwide dedicated to fueling decisions with expert insights. We accelerate and enhance decision-making for investors and business leaders by unearthing unique expert insights across multiple sectors, geographies, and topics.

For nearly 20 years, we’ve helped clients access knowledge on demand from experts, in-person and through our Library covering over 65,000 companies.

Position Overview:

Based at our Mumbai office, the Travel Team Coordinator is an essential member of the Workspace team. We are looking for someone who can provide a top-tier travel experience for team members across the globe. Someone who will ensure exemplary customer service regarding all things corporate travel, partner with external stakeholders, and ensure compliance with corporate policies.

Working Pattern:
- Friday to Tuesday
- 5 PM TO 2 AM IST (Candidates must demonstrate flexibility to adjust their working hours earlier or later based on global business requirements)
- Hybrid (3 days in-office & 2 days remote)
Responsibilites:

• Liaise with service providers to procure travel arrangements
• Provide exceptional service to key stakeholders with planning and booking business trips
• Communicate with employees via phone, mail, or in person about the travel itineraries and address any concerns or questions they may have during or after their trip
• Ensure all trips are in line with travel policies and insurance
• Maintain relationships with employees, vendors, travel partners, and other stakeholders
• Input trip details onto our 3rd party system, International SOS, as part of our H&S policy and to allow Finance to track for taxable reasons 
• Educate employees regarding the cancellation policy, refunds, or any penalties 
  

Qualifications:

• Prior experience as a travel consultant, travel agent, or similar role with an exceptional customer service record
• Experience working in corporate travel is preferred
• Meticulous planner with attention to detail with bookings, payments or other travel-related requirements
• Excellent communication and managing skills to build and maintain client relationships
• Ability to work under tight deadlines and manage multiple client bookings
• Proficiency in English (written and spoken)
  

Additional information

How will you be rewarded? 

• Competitive Compensation: Enjoy a competitive salary reflective of your skills and experience.
• Time Off: Benefit from 18 days of paid time off (PTO), 8 fixed holidays, 1 floating holiday, and 8 casual leaves. PTO increases with tenure.
• Learning & Development: Receive a personal development reimbursement yearly for customised learning programs. Additionally, a dedicated budget supports studies and job-related qualifications.
• Health & Well-being: Access private medical insurance, maternity benefits, and engage in various events promoting mental health.
• Life Cover: Automatically enrolled in Life Insurance cover from your date of hire, providing coverage 4x the annual CTC.
• Flexibility: Embrace our work-from-anywhere policy, hybrid work options, and enjoy "Winter Fridays."
• Fun at Work: Unwind in our breakout area with games like foosball, Table Tennis, and PlayStation5.
• Snacks & Refreshments: Stay energised with daily snacks, tea, and coffee provided.
• CSR Days: Contribute to social responsibility with 2 CSR days annually – take time off to volunteer.
• Equal Opportunity Employer: Third Bridge is proud to foster diversity and inclusion. All qualified applicants will be considered
  

Third Bridge values your trust and is committed to the responsible management, use, and protection of personal information. By submitting a Third Bridge job application, I hereby provide Third Bridge (including Third Bridge's affiliates and relevant third-party suppliers) with my consent to collect, store and process my personal information for the purpose of recruitment administration, as well as to share such personal information with third parties for the same purpose, in accordance with the Candidate Privacy Notice.

We know that to be truly innovative, we need to have a diverse team around us. That is why Third Bridge is committed to creating an inclusive environment and is proud to be an equal opportunity employer. If you are not 100% sure if you are right for the role, please apply anyway, and we will be happy to consider your application.