Manager, Sales Support Operations (Comcast Business)

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

This role leads and elevates Comcast Business service delivery by overseeing supervisors and senior sales support professionals responsible for complex order execution from point of sale through installation. The manager ensures timely, accurate order processing within defined service level agreements while driving continuous improvement in workflows, quality, and customer experience. The position is pivotal in collaboration between Sales and Sales Support teams in a dynamic environment. This leader sets the daily operating rhythm, motivates through clarity and recognition, and addresses challenges directly—driving performance through people, process, and partnership. Success in this role requires leading through leaders, exercising strong independent judgment, and balancing operational rigor with a customer‑first mindset to ensure revenue realization and long‑term customer satisfaction.

Job Description

Responsibilities:

• Streamlining service delivery processes for efficient order handling within defined service level agreements
• Working with internal and external customers to ensure a positive installation experience
• Providing insights to enhance the order submission process and service operation efficiency
• Hiring, coaching, and evaluating service delivery personnel based on performance standards
• Monitoring and analyzing key performance data to guide team performance improvements
• Developing team capabilities in customer service and technical product knowledge while motivating performance and recognizing wins
• Advocating for customer needs and addressing challenges directly to inform service delivery enhancements
• Leading by example to foster a customer‑centric, accountable team environment
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

This role is ideal for a leader who:

• Brings dynamic, positive energy to motivate teams
• Is comfortable having difficult conversations and addressing performance directly
• Recognizes opportunities for improvement and reinforces success through clear communication and recognition

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Customer Experience (CX); Leadership; Coaching

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years