Sourcing as a channel, not a feature.
hackajob is partnering with Arbor Education to fill this position. Create a profile to be automatically considered for this role—and others that match your experience.
At Arbor, we’re on a mission to transform the way schools work for the better.
We believe in a future of work in schools where being challenged doesn’t mean being burnt out and overworked. Where data guides progress without overwhelming staff. And where everyone working in a school is reminded why they got into education every day.
Our MIS and school management tools are already making a difference in over 12,500 schools and trusts. Giving time and power back to staff, turning data into clear, actionable insights, and supporting happier working days.
At the heart of our brand is a recognition that the challenges schools face today aren’t just about efficiency, outputs and productivity - but about creating happier working lives for the people who drive education everyday: the staff. We want to make schools more joyful places to work, as well as learn.
We are looking for a strategic, collaborative and customer centric Senior Customer Success Manager to own and help us grow our highest value Multi Academy Trusts and Local Authorities. You will be the face of our organisation, responsible for advising customers on the art of the possible in Arbor, ensuring they realise the maximum return on investment - driving adoption and strategic expansion, ultimately contributing to our excellent retention and account growth rates.
Drive value realisation: The Senior CSM will use their in-depth system knowledge, deep education industry knowledge and understanding of the principles of Customer Success to work alongside our top tier customers (a named list of our highest value accounts) to:
Stakeholder management: Build and nurture relationships with customer C-suite and key operational stakeholders to ensure Arbor is indispensable to their business operations
Risk management: Proactively carry out and monitor health checks and platform usage, intervening to raise and manage risks for their named list of accounts.
Commercial growth: Identify upsell, cross-sell, and expansion opportunities, collaborating closely with Partnership Management colleagues, to protect and grow Net Revenue Retention (NRR).
Effective cross-functional advocacy and collaboration: The Senior CSM will work extremely closely with colleagues across the business
Technical expertise: The Senior CSM will bring a deep understanding of Arbor's products and services, which enables them to provide technical guidance and advice to customers and must be committed to continued learning and deepening their understanding of the Product
Requirements
Benefits
The chance to work alongside a team of hard-working, passionate people in a role where you’ll see the impact of your work everyday. We also offer:
We are committed to a fair and comfortable recruitment process, so if you require any reasonable adjustments during your application or interview process, please reach out to a member of the team at careers@arbor-education.com.
Our commitment is also backed by our partnership with Neurodiversity Consultancy, Lexxic who provide us with training, support and advice.
Our goal is for Arbor to be a workplace which represents, celebrates and supports people from all backgrounds, and which gives them the tools they need to thrive - whatever their ambitions may be so we support and promote diversity and equality, and actively encourage applications from people of all backgrounds.
Know someone else who would be good for this role? You can refer a friend, family member or colleague, if they are offered a role with Arbor, we will say thank you with a voucher valued up to £200! Simply email: careers@arbor-education.com
Please note: We are unable to provide visa sponsorship at this time.
hackajob is partnering with Arbor Education to fill this position. Create a profile to be automatically considered for this role—and others that match your experience.