Senior Product Associate - Product Ops and Controls

Help shape the future of payments at JPMorganChase . Your effort and ideas will drive real change for millions of customers in client banking, automated technology and more.  And working here means you have the ambition to shape the future. Where people inspire excellence, leaders invest in your growth, tools and technology amplify your skills, and our scale multiplies your impact. This is what happens when you join JPMorganChase, where ambition meets possibility. 

As a Senior Product Associate in Consumer Bank, you will contribute to the success of our new deposit product by partnering with Operations and Controls teams to ensure effective servicing of our customers and compliance with all applicable laws/regulations. You will monitor product performance, support documentation and audit readiness, and collaborate with cross-functional teams to optimize both internal and customer-facing operational processes. Your attention to detail and analytical skills will be essential in identifying areas for improvement and driving operational excellence.

Job responsibilities

• Partner with Operations teams to support day-to-day servicing related to the new deposit product.
• Collaborate with Controls teams to ensure documentation and audit readiness, maintaining compliance with regulatory requirements.
• Monitor product performance and report on key operational metrics to identify trends and areas for improvement.
• Assist in the development and implementation of process improvements to enhance operational efficiency.
• Support the team in administrative and business management tasks related to product operations.
• Conduct regular reviews of operational processes to ensure adherence to internal controls and best practices.
• Work closely with cross-functional teams to address operational challenges and implement solutions.
• Assist in preparing reports and presentations for senior management on operational performance and compliance status.
• Stay informed about industry trends and regulatory changes that may impact operations and controls.
• Contribute to a culture of continuous improvement by identifying opportunities for enhancing operational processes.

Required qualifications, capabilities and skills

• 3+ years of Retail Banking / Financial Services experience
• 3+ years of product / program management experience.
• Solid understanding of the product development life cycle, including familiarity with Agile methodologies.
• Strong understanding of audit processes, internal controls frameworks, risk management, and regulatory compliance related to consumer regulations.
• Excellent analytical skills with the ability to interpret data and drive process improvements.
• Well-organized and detail-oriented with a structured approach to problem-solving.
• Strong written and verbal communication skills, with the ability to collaborate effectively with team members and present ideas clearly.
• Team player who can build relationships and collaborate across different teams and functions.
• Comfortable navigating ambiguity and change in a fast-paced environment, with the ability to prioritize and communicate effectively.
• Self-motivated individual demonstrating initiative, flexibility, and reliability while working with moderate supervision.
• Demonstrated enthusiasm, drive, and a proactive approach to tasks.

Preferred qualifications, capabilities and skills

• Demonstrated prior experience working in a highly matrixed, complex organization
• Knowledge of Chase organization, processes, systems
• Advanced degree in Business, Finance, Analytics or a related field.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.