Product Executive - Offer & Order Solutions

We know that every British Airways colleague is on their own, original journey.

That’s why we believe in putting our people in control of their careers, encouraging all those who work for us to view and apply for internal job opportunities right across our airline.

Perhaps you’re ready to move upwards and take on a new challenge within your business area. Or maybe you’re inspired to move to a different department and broaden your experience.

Whichever direction you’re headed next, we want you to be able to progress in a way that feels right for you, with the support of your manager.

British Airways never stands still, and we don’t expect our people to either.

The role: Product Executive 

Join our dynamic Offer & Order Solutions team, where we’re looking for a talented Product Executive to support key domains within our commercial infrastructure, and work with the Product Specialists to help shape the future of travel technology.   

The Offer & Order Solutions team (part of eCommerce & Platforms) operates the infrastructure, systems, and airline partnerships needed to get our products out to customers. As a Product Executive you will play a crucial role in shaping and managing our commercial systems, including but not limited to the PSS and ATPco. This role is centred around providing technical, commercial, and operational know-how to the business: from supporting the use and maintenance of existing systems on a day-to-day basis, to providing expertise on the conception and launch of new products, you will collaborate closely with Commercial, Customer and Operations colleagues and our Partner Airlines, as well as with IT, 3rd party System Providers and Industry bodies to offer expert support in maintaining, shaping, and developing our revenue management and selling system capabilities. 

Please note, this role is not approved for an international assignment.

What you’ll do: 

• Learn and apply in-depth specialist knowledge in our systems, practices and processes to ensure continuity of business activities, resolution of business challenges and support project initiatives to ensure robust solutions are developed and delivered. 
• Manage key aspect of BA's Pricing, Selling and Revenue Management systems access, to ensure users have appropriate permissions and capabilities to meet business and regulatory needs. 

• Provide input to other stakeholders’ decisions to ensure systems capabilities are fully utilised to protect BA’s commercial interests whilst minimising adverse customer impact. 

• Manage the day-to-day running of BA’s Offer and Order Management systems, from Shopping to Availability, Schedule and Codeshare maintenance to Seating control and Helpdesk management and Revenue Integrity, ensuring commercial intent is quickly and accurately surfaced to customers. 

• Scope, test and evaluate changes to Offer and Order Management systems, in order that BA derives benefit from system developments and to ensure the right solution is implemented. 

• Provide quality technical consultancy to enable Product Specialists to make informed decisions that deliver and maximise the commercial benefits of the product. 
  
• Process changes to the BA selling and codeshare schedule to enable revenue optimisation, distribution to selling systems and appropriate communication to customers 

• Proactively identify harmful booking practices and work with other commercial areas utilising BA’s selling systems to minimise adverse revenue leakage. 

• Proactively find opportunities for the exploitation of selling system capabilities to improve the benefit to BA of existing and emerging technologies 

What you’ll bring to British Airways:

• Passion about technology, willing to share expertise to support the business, and always on the look out to challenge the status quo to deliver change and innovation. 

• Sound understanding of airline commercial processes, airline products, and airline products distribution. 

• Strong stakeholders’ management skills and ability to successfully manage conflicting priorities even when under pressure 

• Proven problem solving and analytical skills, to investigate complex issues, make decisions and implement solutions 

• Ability to respond to business challenges and identify and offer solutions 

• Understanding of at least one higher level programming language desirable e.g., SQL 

Your experience:

• Sound understanding of airline commercial processes, airline products, and airline products distribution. 

• Good all-round knowledge of the airline technology ecosystem is desirable. 

• Familiarity with airline revenue management and distribution techniques is desirable. 

• Experience in a Commercial Pricing, Price and Availability Distribution, Revenue Management, Reservations, Ticketing or Helpdesk role is desirable. 

• Knowledge of modern retailing and offer management capabilities is an advantage. 

Inclusion & Diversity

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.