Change Adoption Lead

Time Type: Full time

Worker Type: Employee

Change Adoption Lead

• Location: London

• Type: Permanent, full time

• Flexible working: Happy to talk flexible working

The Opportunity

QBE Europe is recruiting a Change Adoption Lead to join the EO Data & AI function and help embed the Data & AI strategy into everyday ways of working across the organisation.
The role focuses on data‑related change that sits outside funded transformation - including BAU process improvements, non‑funded initiatives, and the ongoing onboarding and effective use of existing data and analytics platforms. The Change Adoption Lead would work closely with the Business Change practice, which leads on change adoption for data initiatives funded through the central transformation portfolio.

Sitting within the Data Strategy & Operations capability, the Data Adoption Lead plays a critical role in sustaining momentum between data change initiatives and BAU initiatives over time. You will connect change activity across EO into a clear, coherent narrative that shows how the data strategy is being implemented in practice, reinforces consistent data ways of working, and supports lasting adoption beyond individual project lifecycles.

Having the right to work in the UK is a requirement for this role.  QBE may consider sponsorship at its discretion. 

About QBE     

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.     

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.    

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.  

Your New Role

• Lead and coordinate adoption activity for the EO Data & AI estate outside of funded transformation programmes, ensuring continued uptake, effective use and long‑term value from existing data platforms and products.

• Own and maintain a clear, joined‑up adoption narrative that connects BAU change, platform evolution and transformation initiatives, reinforcing how they collectively deliver the Data & AI strategy.

• Create and deliver clear, compelling communications (updates, showcases and success stories) aligned to the Data & AI strategy, value-stream priorities and key milestones.

• Partner closely with Business Change Managers (BCMs) on funded initiatives to align messaging, timing and adoption approaches, ensuring a seamless transition from project delivery into BAU adoption.

• Work closely with Data Delivery Managers and key stakeholders to anticipate change impacts and align adoption activity across the data landscape.

• Translate complex, technical data concepts into practical, audience-specific messages that enable confident decisions and day-to-day use.

• Design and coordinate enablement approaches for data and analytics capabilities, including onboarding to platforms, reinforcement of data quality practices and adoption of data‑led ways of working.

• Build and maintain stakeholder networks across EO, including leaders, subject-matter experts and change champions, to increase reach, improve feedback loops and accelerate adoption.

• Define and track adoption measures and insights (engagement, usage, feedback) to evidence outcomes and continuously improve adoption approaches.

• Identify adoption risks across BAU and non‑funded change and recommend pragmatic mitigation actions.

About You

• Experience in change, communications, adoption or engagement roles, ideally within data, analytics, technology or complex transformation environments.

• Strong written and verbal communication skills, with the ability to tailor messages and influence action across different audiences.

• Basic understanding of change management principles, models (e.g., Prosci, ADKAR, Kotter), and tools

• Experience supporting the adoption of data platforms, analytics tools, reporting or AI‑enabled capabilities.

• Proven stakeholder management and influencing skills, with credibility at all levels of the organisation.

• Ability to work collaboratively across business, technology and data teams.

• A structured and proactive approach to planning and delivery.

• A pragmatic, people-centered mindset focused on enabling outcomes rather than process for its own sake.

• Comfortable with a degree of ambiguity

Benefits   

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from: 

• 30 days holiday a year with the option to buy up to 2 additional days.   

• Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.   

• Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.   

To learn more about benefits of working with us, click  Rewarding our people - QBE European Operations  

Awards & Recognition 

We value our employees’ experience with us and are proud to have been recognised for the following awards: 

Insurance Post British Insurance Awards 2025:   

• Winner: Commercial Lines Insurer of the Year, Winner: Reinsurer of the Year - QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year, Winner: Insurance Personality of the Year - Chris Wallace, Executive Director UK insurance 

• AXCO Global Insurance Awards 2024 Winner: Network Management of the Year  

• Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer  

To learn more about our achievements, click here   

Apply now and let’s make it happen!   

If you’re looking for a career that combines your expertise and your empathy, click Apply today.  

Your career. At the heart of it.    

Skills:

Change Management, Conflict Management, Critical Thinking, Delivery Management, Influencing Others (Inactive), Intentional collaboration, Managing performance, Negotiation, Problem Solving, Process Improvements, Process Refinement, Project Delivery, Risk Management, Stakeholder Management, Waterfall Model

Application Close Date: 29/05/2026 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.