Product Manager [Multiple Positions Available]

DESCRIPTION:

Duties: Lead the development and management of advanced payment solutions, including card management platforms, token services, and account updater capabilities. Provide strategic design and thought leadership to drive solutions that meet business requirements. Conduct research to analyze industry trends and ensure products remain competitive and aligned with best practices. Identify solutions that fulfill client needs and comply with global payment brand requirements and regulatory standards. Ensure secure and compliant payment processing across omnichannel and embedded platforms by implementing tokenization and maintaining PCI compliance. Oversee the integration and enhancement of card attributes, wallet payments, and vault functionalities to deliver seamless payment experiences. Design unified API interfaces to streamline client access to token and account update services. Manage embedded finance solutions to improve customer interactions and payment workflows. Expand and modify systems to enhance efficiency and meet evolving business needs. Develop integrated production and inventory control systems and conduct cost analysis. Oversee testing, maintenance, and monitoring of systems, coordinate installations, and troubleshoot malfunctions to restore operations. Collaborate with management to align on system principles and work with data modelers to develop specifications for clients and delivery teams. Lead interface testing and implementation of specifications. Establish metrics to evaluate solution effectiveness and monitor product performance through reporting and stakeholder reviews. Collaborate with cross- functional teams to align on product goals, implement security measures, and drive innovation in payment solutions.

QUALIFICATIONS:

Minimum education and experience required: Master's degree in Information Systems, Business Analytics, Electronic Engineering, Computer Engineering, or related field of study plus five (5) years of experience in the job offered or as Product Manager, Software Engineer, Technical Associate, or related occupation. The employer will alternatively accept a Bachelor's degree in Information Systems, Business Analytics, Electronic Engineering, Computer Engineering, or related field of study plus seven (7) years of experience in the job offered or as Product Manager, Software Engineer, Technical Associate, or related occupation.

Skills Required: This position requires five (5) years of experience with the following: Leading cross-functional product teams to deliver new payment features from concept to launch; Defining product requirements and success metrics; Performing data analysis and monitoring key performance indicators using Python, Tableau, SQL, and Snowflake; Overseeing analytics dashboard development using Tableau, SQL, Snowflake, or Splunk; Implementing global payments compliance across North America, Europe, Asia-Pacific, and LATAM regions; Adhering to PCI DSS, Nacha, US state privacy laws, GDPR, PSD2, PDPA, LGPD, and Visa, Mastercard, American Express rules; Utilizing PCI DSS compliance tools and payment brand portals; Collaborating with engineering teams to leverage cloud platforms including AWS and Azure, microservices, and APIs including RESTful APIs, SOAP APIs, GraphQL APIs, and RPC APIs; Optimizing payments using BIN management, network tokenization, and account updater processes using network tokenization platforms and products such as Visa Account Updater and Mastercard Automatic Billing Updater; Managing projects and stakeholder interactions through milestones, agile practices, and deliverables using JIRA; Preparing press releases; Collaborating with legal teams to review client agreements; Creating product flow diagrams and process maps using Lucidchart, Microsoft Visio, Drawio, or Miro. This position requires any amount of experience with the following: Documenting product concepts and feedback using Confluence.

Job Location: 4900 Memorial Hwy., Tampa, FL 33634.

Full-Time.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.