Senior Product Delivery Associate

Be at the center of creating digital experiences that deepen customer trust and loyalty. You'll help teams move faster with stronger delivery discipline, clearer insights, and better ways of working.

As a Senior Product Delivery Associate, in the Card Customer Experience and Benefits Product Team (BizOps and Product Delivery), you will drive stable, scalable product delivery by optimizing intake and dependency management and enabling consistent execution. You'll partner with product owners and cross-functional stakeholders to keep the book of work on track, strengthen reporting and controls, and improve team productivity.

Job responsibilities

• Optimize intake workflows and support epic creation for new dependency requests
• Partner with stakeholders to clarify requirements, align priorities, and maintain dependency tracking documentation
• Analyze sprint reporting, product health metrics, and delivery trends to surface risks and improvement opportunities
• Reinforce Agile control standards and coach the team on adherence and best practices
• Collaborate with partners across product delivery, controls, and finance to monitor productivity and control metrics
• Develop executive-ready materials for leadership updates, including status, roadmap progress, wins, and key insights
• Coordinate stakeholder communications to ensure timely, consistent updates and decision-ready inputs
• Maintain and improve team ways-of-working documentation, onboarding materials, and operating model resources
• Enable continuous improvement through process documentation, tool demos, and learning sessions
• Support employee engagement activities that promote psychological safety and a high-performing team culture

Required qualifications, capabilities, and skills

• 3 years of experience managing multiple workstreams in fast-paced, cross-functional product or operations environments
• Working knowledge of Agile principles and Scrum practices to support iterative delivery and process improvement
• Strong organizational skills and attention to detail, including experience producing agendas, meeting materials, and process documentation
• Demonstrated ability to create executive-ready presentations and communicate clearly with senior stakeholders
• Proficiency with collaboration and productivity tools (Confluence, Teams, Jira, Excel, PowerPoint)
• Bachelor's degree or equivalent practical experience

Preferred qualifications, capabilities, and skills

• Experience supporting intake and dependency management processes
• Familiarity with tools such as Jira Align, Agile Central, and process mapping or feedback tools
• Ability to design inclusive team engagement activities that strengthen collaboration
• Demonstrated resilience and a constructive approach when priorities shift

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.