Product Manager

Shape the future of the Events Platform by owning outcomes across registration, communications, check-in, payments, and reporting. Partner with product, technology, design, data, and operations teams to deliver secure, compliant, and scalable event experiences end-to-end.

As an Area Product Owner for the Events Platform, you will own a portfolio of capabilities—registration, communications, check-in, payments, and reporting—and lead delivery from intake and prioritization through launch and adoption. You will translate business needs into a roadmap and an executable plan, manage dependencies, and ensure delivery aligns to risk, controls, compliance, and regulatory requirements. You will drive cross-functional execution and continuous improvement while partnering closely with stakeholders across product, technology, agility, design, and data.

• Develops a product strategy and product vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Own end-to-end product delivery for the Events Platform, including intake, prioritization, dependency management, and release management across registration, communications, check-in, payments, and reporting
• Manage and maintain the product backlog; define epics/user stories and acceptance criteria, ensuring clear outcomes and delivery readiness also develop and maintain quarterly roadmaps and milestone plans; provide transparent status reporting and executive-ready summaries
• Lead change management activities across functional partners and ensure adherence to firm risk, controls, compliance, and regulatory requirements
• Manage timelines and dependencies; proactively identify blockers, drive resolution, and ensure adequate resourcing in partnership with functional leads
• Partner with technology leads to plan sprints, coordinate releases, and ensure delivery stays on track to roadmap commitments and drive go-live and implementation activities, including readiness checklists, production verification testing, and operational handoffs

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Demonstrated ability to execute operational management and change readiness activities in a regulated environment
• Strong understanding of agile delivery practices and experience working within an agile product delivery lifecycle.

• Experience in platform-wide release management, including deployment processes and strategies

• Strong analytical and structured problem-solving skills; ability to translate insights into prioritized delivery actions

• Flexible and adaptable to shifting priorities; able to manage multiple initiatives in a fast-paced, results-driven environment & Proven ability to anticipate delivery and production support needs and create mitigation plans

• Ability to influence across functional areas to align resources toward the roadmap and key milestones and communicate clearly with senior stakeholders, including business value vs. cost trade-off discussions

• Demonstrated prior experience working in a highly matrixed, complex organization
• Experience building or running event-related platforms and workflows (e.g., registration, check-in, communications, payments, reporting)
• Proficient knowledge of the product development life cycle, user-centric design, and data analytics
• Demonstrated experience working in a highly matrixed, complex organization
• Strong organizational skills with high initiative; able to work independently and across teams
• Familiarity with controls-by-design, operational readiness, and continuous improvement practices

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy.