Data Scientist Senior Associate

As a Data Scientist Associate in the Consumer Bank Sales Science team, you will help develop and scale data-driven approaches that connect customer demand, branch capacity, and sales outcomes to inform staffing decisions across our branch network. You’ll work on analytically rich problems—forecasting demand, modeling capacity, and evaluating tradeoffs—to help teams make decisions that improve customer experience and business performance. You’ll partner closely with colleagues across branch operations, workforce management, finance, product, and analytics to translate real-world constraints into solutions that can be put into practice. You’ll communicate insights clearly to both technical and non-technical stakeholders and help build repeatable tools and measurement frameworks. You’ll have opportunities to expand your technical depth and broaden your business impact through mobility across adjacent analytics and data science problem spaces within the firm.

Key responsibilities

• Develop and maintain branch staffing models to optimize banker allocation, leveraging capacity modeling, demand forecasting, and constraint-based optimization techniques.
• Design and evaluate staffing strategies (coverage, schedules, skill mix) and quantify expected impact on sales performance, customer outcomes, and productivity.
• Build scenario-planning tools to support “what-if” decisions on branch footprint, traffic changes, operating hours, and banker role design.
• Establish KPI frameworks and reporting to monitor staffing interventions (e.g., conversion, appointment utilization, wait-time proxies, productivity, customer experience).
• Lead analytical assessments and experiments/pilots to measure the effectiveness of staffing changes and translate results into clear recommendations and actions.
• Partner with data and platform teams to source, curate, and document datasets; create reusable feature sets/pipelines to enable repeatable analytics and model deployment.
• Collaborate with cross-functional stakeholders (branch operations, workforce management, sales leaders, product partners) to align requirements and communicate insights to technical and non-technical

Required qualifications

• 1–3 years of experience (or strong internship/co-op experience) applying data science to business problems.
• Strong programming skills in Python and SQL; ability to write clean, testable code.
• Solid foundation in statistics and predictive modeling (regression/classification, time series basics, model evaluation).
• Experience translating ambiguous problems into analytical approaches and communicating results clearly.

Preferred qualifications

• Experience with optimization (linear/integer programming, heuristics) and/or forecasting (hierarchical or time-series models).
• Familiarity with operational analytics concepts (capacity, queues, service levels, workforce planning).
• Experience with model deployment patterns (batch scoring, APIs), MLOps fundamentals, and version control (Git).
• Experience with large-scale data environments (e.g., Spark) and dashboarding/visual analytics tools.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.