Commercial Trading Manager
Locations: London, Bristol or Birmingham
About the role
As Commercial Trading Manager, you will play a pivotal role in shaping and delivering BT’s Pay Monthly Mobile trading outcomes from our mobile base. You will drive the end to end performance against our plans for the Mobile base, spanning SIM-only acquisition, SIM-only upgrades, churn management and mitigation and value optimisation, ensuring delivery of volume, value and customer KPIs .
Sitting within BT’s Marketing & Commercial function, this role combines commercial ownership, strategic insight and execution leadership. You will line manage a team of commercial professionals, set clear trading priorities, and work cross functionally with Marketing, Finance, Product, Base, Channels and the wider central Trading teams to define initiatives, optimise investment and ensure flawless execution across systems and channels.
What you’ll be doing
You will lead and embed a holistic, performance-led approach to Mobile base trading, with accountability for:
- End-to-end performance ownership for Mobile trading, including SIM-only acquisition, SIM-only upgrades, churn and value optimisation
- Defining and driving the quarterly and in quarter base trading strategy, aligning upgrade, retention and value levers to deliver the Mobile P&L
- Translating performance insight into clear commercial recommendations, intervention strategies and trading actions
- Leading the development and execution of base-focused trading initiatives, from concept through to business case approval and launch
- Providing senior-level performance narrative and insight into weekly trading forums, commercial boards and leadership updates
- Building high-impact partnerships across Retail, Digital, Contact Centres and Campaigns to optimise channel execution and frontline delivery
- Developing the capability, performance and engagement of your team, setting clear standards for insight, execution and commercial impact
Essential Skills / Experience
- Strong commercial acumen – proven ability to own commercial outcomes and translate performance insight into value-driving actions
- Leadership & people management – experience leading, coaching and developing high-performing teams
- Trading & performance expertise – strong understanding of base trading dynamics, upgrades, churn and value levers within a consumer environment
- Analytical capability – confident interpreting complex data, building forecasts, and using insight to influence senior decisions
- Stakeholder influence – ability to work across senior stakeholders and governance forums, driving alignment and momentum
- Execution focus – track record of delivering initiatives through complex organisations with pace and discipline
- Communication & storytelling – able to clearly articulate performance, risks and recommendations to Director and MD-level audiences
- Adaptability & resilience – comfortable operating in a fast-paced, highly competitive trading environment
Desirable Skills / Experience
- Experience within mobile trading environments and mobile market
- Familiarity with converged product propositions and cross‑sell opportunities
Our Package
Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:
- 10% on target annual bonus
- Access to an online private GP 24/7 for you and your immediate family
- Market-leading paid carers leave with up to 2 weeks off
- Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
- Discounted EE and BT products, including mobile and broadband
- Market leading Pension scheme – 5% from you and 10% from us
- Holiday purchase scheme
You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.
EE is the UK’s largest mobile network and a core brand within BT Group’s Consumer unit. Many of our roles are employed by EE but work across a growing, multi‑brand Consumer environment – supporting customers across our family of brands, BT, EE and Plusnet.
You’ll benefit from EE’s strong people proposition, development opportunities and culture, while helping shape the future of consumer connectivity at scale.
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