Senior Product Associate- Cards Fraud Assessments-Trust & Security

Job Description:

In CCB Fraud Center of Excellence, we get to be superheroes every day. Our mission first and foremost is to protect our customers and the firm from harm, but we are also collaborators that deliver new products to market and trail blazers that implement leading-edge new capabilities like machine learning. We relentlessly pursue the fraudsters each day with our fraud detection strategies and look to provide an exceptional client experience while doing it. 

As a Senior Product Associate - Cards Fraud Assessments within Trust & Security, you will be instrumental in shaping the technology solutions that promote our operations. Positioned at the crossroads of business and technology, you will collaborate with colleagues across various business lines to understand challenges and opportunities. This knowledge will be transformed into high-quality technical requirements. Furthermore, you will coordinate with technical delivery teams to ensure that the solutions not only meet all requirements but also provide an exceptional business and customer experience.

Join us in Trust and Security, where your work helps protect our customers and drive innovation in risk management. Be part of a team that values collaboration and impact.

Job Responsibilities:

• Support Product Owner in developing and maintaining a roadmap/pipeline
• Schedule and lead technical elaboration sessions with stakeholders and tech partners; gather testable system requirements and translate them into use cases, documenting user personas and writing Functional Specification Documents as part of user stories
• Collaborate with Tech Leads/Architects during solution design/architecture 
• Elicit System Technical Requirements and associated Data requirements
  • Conduct technical JAD sessions and understand interface/integration approach
  • Real time experience in Service Oriented Design and Technology (Rest APIs, Micro Services, Kafka, Webservices, MQ messaging)
  • Must Define/write API specifications with external/internal systems (Define Request/Response data structures Json, yml, Avro and xml)
  • Design thought process and data mapping
    • Creating Technical Process Flows: Data Flow Diagrams, swim-lane diagrams and Sequence diagrams
    • Sound knowledge of tools like Confluence, JIRA, Visio
  • Support during internal testing and functional testing using Postman or SOAP UI
• Excellent data querying and analysis skills using  SQL
• Work closely with the System User Acceptance Test team to ensure all identified scenarios are properly tested
• Serve as the primary liaison between the Business, Architecture, Development and Testing teams

Required Qualifications, Capabilities, and Skills:

• Extensive experience in technical business analysis in related industry
• Experience with Cloud Solutions and/or RDBMS
• Prior Web based development experience is a plus (J2EE, Web services, API development, Data streaming etc.,)
• Must have excellent communication, interpersonal, and analytical skills
• Must have a solid ability to analyze complex system requirements

Preferred Qualifications, Capabilities, and Skills:

• Prior experience in financial / banking institutions is a plus, especially with digital or payments-related products

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.