Platform Services Lead IWPB Data Technology

Some careers have more impact than others. 

If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC. 

HSBC is one of the largest banking and financial services organizations in the world, with operations in 58 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions. 

We are currently seeking an experienced professional to join our team in the role of  Platform Services Lead IWPB Data Technology.

The Opportunity

We are seeking an experienced and dynamic Platform Services Lead to drive operational excellence, service reliability, and platform enablement across the Data Platform and Standards Technology domain. This leadership role ensures the smooth, secure, and resilient operation of foundational data services supporting , Data Catalogues, Data Quality, Data Lineage, Data Retention and Data Privacy capabilities.

The role holder will be accountable for defining and implementing service management, observability, capacity planning, and automation strategies to support enterprise-scale, compliance-critical platforms. This includes overseeing the health, availability, performance, and incident response for a distributed suite of services running across hybrid cloud and on-prem environments.

This role will be critical to enabling the bank’s data transformation strategy by ensuring the trust, reliability, and scalability of key data governance platforms used across all business lines and geographies.

What you will do:

• Lead end-to-end service delivery and platform operations for core data governance technologies (e.g., Data Quality, Catalogue, Privacy, Lineage, Retention).
• Define and govern service resilience strategy, including monitoring, alerting, capacity management, disaster recovery, and failover design.
• Establish and enforce SLAs, KPIs, and operational performance metrics across the platform estate.
• Collaborate with Engineering, IT Service Owners (ITSO), and Cybersecurity teams to embed observability, DevSecOps, and compliance practices.
• Drive adoption of self-healing, automated remediation, and infrastructure-as-code to improve uptime and reduce operational overhead.
• Lead incident and problem management processes — including root cause analysis, stakeholder communications, and corrective actions.
• Oversee platform change management and environment stability in alignment with regulatory and audit requirements.
• Optimize platform cost, license management, and usage efficiency across cloud and on-prem deployments.
• Partner with Product and Delivery teams to enable controlled rollout of new features, platform upgrades, and regulatory enhancements.
• Support regulator and internal risk reviews with transparency and evidence of platform service controls.
• Champion a culture of operational excellence, proactive risk management, and continuous improvement across global support teams.

What you will need to succeed in the role:

• 15+ years of experience in technology service management, platform operations, or infrastructure leadership, ideally in data or governance domains.
• Proven experience managing mission-critical platforms in hybrid cloud environments (e.g.,  GCP, on-prem Hadoop or data warehouses, AWS, Azure,).
• Strong understanding of ITIL service management practices and automation frameworks.
• Experience with monitoring and observability tooling.
• Familiarity with data management  technologies (e.g., Collibra, PyDQ, BigID, Graph Databases) is a plus.
• Strong knowledge of regulatory and control frameworks applicable to enterprise data services (e.g., GDPR, BCBS 239, SOX, etc.).
• Demonstrated ability to manage global teams, vendors, and complex matrixed environments.
• Excellent problem-solving, communication, and incident handling skills with the ability to interact effectively with senior stakeholders.

You’ll achieve more at HSBC. 

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

                                         ** Issued By HSBC Software Development (India) Limited**