Renewal Analyst

The Renewal Analyst will be responsible for managing and executing renewal transactions across OneAdvanced global customer base. This role plays a critical part in securing recurring revenue, supporting customer success, and contributing to our long-term customer relationships. The Renewal Specialist will collaborate closely with Sales, Customer Success, Legal, and Finance to ensure timely and accurate renewals.

• Manage the end-of-the-end renewal process for a portfolio of existing customers, ensuring timely and accurate renewals.
• Ensure compliance with pricing guidelines, contractual obligations, and approval policies.
• Proactively identify and flag renewal risks or delays to the Team manager.
• Forecast renewal bookings and maintain accurate renewal data in Salesforce and internal reports.
• Understanding of complete Lead to Billing process.
• Collaborate with internal teams (Legal, Finance, Operations and Sales) to resolve issues and remove barriers to closing renewals.
• Support continuous process improvements and system enhancements related to the renewals lifecycle.
• Performing termination and reductions based on SLAs in-line with the internal policies.

• Above 3 years of experience in SaaS renewals or sales operation.
• Strong understanding of recurring revenue models, subscription licensing, and quoting tools (CPQ, Salesforce, etc.).
• Excellent communication with the ability to influence customer decision-making
• Detail-oriented and organized; able to manage multiple accounts and deadlines simultaneously.
• Proficient in Microsoft Excel and experience with CRM/ERP systems such as Salesforce and NetSuite.
• Proactive, eager learner able to thrive in a fast-paced environment.
• Bachelor’s degree in business, Finance, or work experience.

Please note: This is a UK shift role that requires the employee to work from the office; transport facilities are provided.

• Wellbeing focused – Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral. 
• Annual Leave – 20 days of annual leave, plus public holidays 
• Employee Assistance Programme – Free advice, support, and confidential counselling available 24/7.
• Personal Growth - Regardless of where you are at in your career, we’re committed to enabling your growth personally and professionally
  • Development Programmes – From Future Managers to Leadership Training, our development programmes help you get where you need to go
  • Online Learning Platform: SkillsHub! - Learning at your fingertips, anytime from anywhere. You can access our online library with relevant content for your career growth. 
• Life Insurance - 3x annual salary 
• Personal Accident Insurance - providing cover in the event of serious injury/illness.
• Performance Bonus – Our Group-wide bonus scheme enables you to reap the rewards of your success

At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society.

We’re much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more.

OneAdvanced is one of the UK’s largest business software and services companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia.

Our secure, scalable platform, including OneAdvanced AI, our private AI service for UK organisations, powers connectivity and innovation across critical sectors. Alongside our software are our IT services, including hosting, managed services, and application modernisation.

We strive to create an inclusive workplace that drives innovation and collaboration, championing diverse perspectives and ideas. Our Environmental, Social and Governance (ESG) strategy is embedded in everything we do, guiding us to create meaningful impact for our people, our customers and the planet.

Join us and become part of a team that’s powering the world of work and making a real difference.

Learn more at www.oneadvanced.com