UX Design, Executive Director - Design Systems

Steer the forefront of Employee Experience innovation by scaling a Design System that enables teams to deliver cohesive, frictionless, and personalized experiences across a global employee population. 
 
As an Experience Design Executive Director in Employee Experience, you will spearhead a team of talented designers to define, govern, and evolve shared design patterns, components, and workflows within the broader employee journey landscape. Leveraging deep expertise in experience design, you will define and activate processes—spanning contribution models, quality standards, documentation, and release management—that strengthen consistency and accelerate delivery across products. Your role involves setting quality benchmarks, managing asset delivery (design libraries and coded components alignment), and shaping product initiatives through system adoption, enablement, and measurable outcomes. A staunch advocate for inclusive design and accessibility, you will model and drive collaboration across Product, Engineering, Content Design, Research, and Accessibility teams to create unparalleled experiences for our diverse employee base. Your design expertise positions you as a trusted advisor to senior leadership, promoting a culture of collaboration and inclusivity across multidisciplinary teams. 
 
This role sits within Employee Experience, partnering with multiple internal product teams to standardize an omni channel Design System, improve delivery efficiency and drive consistency across employee experiences. You will collaborate closely with engineering leaders to align design libraries with reusable coded components and establish a scalable release cadence. You are a player/coach who isn’t afraid to roll up their sleeves and can seamlessly context switch between strategy and highly crafted pixels. Success is measured through adoption, reduced UI inconsistency, improved accessibility outcomes, and faster design-to-development cycles. The scope includes enabling cross-functional teams across priority employee journeys (e.g. onboarding, enabling day-to-day work, productivity tools and workflow applications) and across web, mobile, conversational UI, and agentic AI experiences.  
 

Job responsibilities 

• Develop and implement Employee Experience Design System strategies aligned to business objectives, applying expertise in interaction design and information architecture, with a focus on standardization and reuse. 

• Lead, mentor, and inspire a team of experience designers fostering collaboration, coaching, and performance management. 

• Drive innovation by staying abreast of industry trends, design system practices, accessibility standards, and emerging technologies to maintain a user-centric, modern employee experience. 

• Design methods to incorporate insights from key performance metrics, utilizing data fluency to inform decision-making and optimize experiences for diverse employee segments; build strong stakeholder relationships, influence decisions, and champion user-centered design principles organization-wide. 

• Own the design system roadmap, including patterns, components, tokens, and guidelines, ensuring scalability across multiple internal products. 

• Establish and run governance (intake, prioritization, contribution model, decision rights) and a predictable release/versioning process for design assets and standards. 

• Define and enforce quality standards (usability, consistency, accessibility) and ensure “built-in” compliance through system guidance and review mechanisms. 

• Partner with Engineering to align design libraries with coded component libraries, improving implementation consistency and reducing rework. 

• Create enablement programs (documentation, office hours, onboarding, training) to accelerate adoption and self-service across teams. 

• Leverage latest AI technologies from process through output to positively shift your team’s velocity and outcomes. 

Required qualifications, capabilities, and skills 

• 7+ years of experience or equivalent expertise in user experience design, focusing on interaction design and information architecture, including complex enterprise or platform experiences. 

• Advanced skills in visual design, storyboarding, and data fluency, capable of creating visually appealing and functional elements for digital products and services. 

• Proven leadership in guiding and mentoring diverse teams of experience designers, fostering collaboration and promoting professional growth. 

• Demonstrated success in inclusive design, accessibility guidelines, and assistive technology to create inclusive experiences for diverse users. 

• Proven understanding of market trends, product knowledge, and technological advancements, leveraging emerging technologies and best practices to drive user experience outcomes. 

• Demonstrated ability to establish operating models (governance, process, workflow) that scale design quality across multiple teams and products. 

• Experience influencing senior stakeholders and driving cross-functional alignment with Product and Engineering leaders in matrixed organizations. 

• Experience delivering design systems cross web, mobile, conversational UI 

Preferred qualifications, capabilities, and skills 

• Design system expertise. 

• Experience applying AI directly to your design practice 

• Experience delivering agentic AI design systems 

• Design leadership or managerial experience. 

• Experience scaling accessibility-by-default through reusable components and standards in large organizations. 

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

Human Resources plays a critical role in driving the employee experience, shaping the firm’s culture and building a diverse and inclusive workforce. We are a strategic partner to the business — working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.