Product Owner - Store Operations

We’re Kingfisher, A team made up of over 74,000 passionate people who bring Kingfisher - and all our other brands: B&Q, Screwfix, Brico Depot, Castorama and Koctas to life. Guided by our purpose Better Homes. Better Lives. For Everyone. We believe a better world starts with better homes, and we work every day to make that a reality. Join us and help shape the future of home improvement.

We’re looking for a Product Owner to join Group Product and help shape the future of our in-store checkout and self-checkout experiences across Kingfisher.
This role will work closely with our banners, technology teams and stakeholders to deliver improvements that make a real difference for customers and colleagues.

• Lead Store Operations development teams to deliver high-quality outcomes, providing direction, removing blockers, and enabling teams to determine how best to deliver

• Own and maintain the product backlog, prioritising work based on customer impact, business value, technical feasibility, and agreed objectives

• Facilitate Agile ceremonies to drive planning, alignment, progress visibility, and continuous improvement

• Work with Business Analysts and stakeholders to translate requirements into user stories, acceptance criteria, and deliverable outcomes

• Partner with the Product Manager to define and evolve the product vision, long-term strategy, and roadmap for Store Operations

• Engage with banners to understand functional, data, and operational needs across checkout and self-checkout journeys

• Own delivery against OKRs, tracking progress, risks, and results, and ensuring alignment with group, tech, and banner priorities

• Communicate decisions, priorities, and trade-offs clearly and credibly to technical and non-technical stakeholders

• Support banner teams with performance optimisation of checkout and self-checkout solutions, using data and feedback to identify improvements

• Understand the architecture and dependencies within the in-store checkout ecosystem to inform decisions and mitigate risks

• Use research, competitor analysis, and qualitative/quantitative data to identify opportunities, validate ideas, and drive optimisation

• Strong experience as a Product Owner, Business Analyst, or relevant subject matter expert
• Understanding of in-store Electronic Point of Sale solutions is desired but not essential
• Understanding of in-store payments would be an advantage
• Understanding of Agile principles and experience with different methodologies
• Understanding of the use of OKRs and the concept of business capabilities
• Experience working with cross-functional teams
• Experience of collaborative working with Design and Research teams
• Experience of working with offshore and 3rd party development teams
• Confident working with ambiguity and to challenging deadlines
• Comfortable with technical conversations – initiating and understanding them
• Strong verbal and written communication skills and ability to influence at all levels
• Passionate about solving problems for our customers and colleagues
• Experience with JIRA and Confluence, as well as whiteboarding and product solutions would be beneficial, but not essential
• Retail background would be an advantage, but it is not essential

How We Work 
We believe in flexibility and balance. Our hybrid model blends home working for focus with time spent connecting and collaborating - whether in our offices or at offsite locations. On average, around 60% of your time will involve in-person collaboration. 

We value the perspectives new team members bring and encourage you to apply - even if you don’t meet 100% of the requirements. 

What We Offer 
An inclusive environment where your potential is limited only by your imagination. We encourage new ideas, support experimentation, and strive to create a workplace where everyone can be their best self. Find out more about Diversity & Inclusion at Kingfisher here.   

We also offer a competitive benefits package and plenty of opportunities to stretch and grow your career. Scroll down below to find out more about our benefits. 

Diversity & Inclusion 
Our customers come from all walks of life - and so do we. We’re committed to ensuring all colleagues, future colleagues, and applicants are treated equally, regardless of age, gender, marital or civil partnership status, ethnicity, culture, religion, belief, political opinion, disability, gender identity, gender expression, or sexual orientation. 

Interested? Great, apply now and help us to Power the Possible. 

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