IT Asset and Configuration Manager

Job Title: IT Asset and Configuration

Manager

Function /
Department: IT Operations

Reports to: Sandeep Golar

Direct reports &
People
accountability

Detail the number of DRs,
overall headcount of team

Band:

Location
(contractual
base):

Nuneaton / London

Job description
written by: Sandeep Golar / Conway Tong Date: 20/04/2026

What is the purpose
of the job?

 Own and continuously improve Holland & Barrett’s end-to-end IT asset management lifecycle,
ensuring assets are governed effectively from planning and procurement through deployment,
support, refresh, redeployment and secure disposal.
 Act as the accountable owner for asset management tooling and CMDB data integrity, creating a
trusted, auditable single source of truth for hardware, software and configuration data.
 Drive governance, reporting, compliance and optimisation across the technology estate to
improve cost control, operational efficiency, service quality and security posture.  

Who are the
customers for this
role?

This role supports a broad range of internal stakeholders and selected external partners.
Internal customers / stakeholders
 IT Operations
 Service Desk
 Procurement
 Finance
 Information Security
 Engineering teams
 Regional asset coordinators, analysts and onsite engineers
 Business stakeholders relying on accurate asset, cost and lifecycle data
External customers / stakeholders
 Third-party suppliers and support partners
 Hardware and software vendors
 External auditors or compliance partners where asset evidence and controls are required
The role works cross-functionally to ensure accurate asset records, effective lifecycle controls, timely
service delivery, cost transparency and compliance across the estate. 

Scale & Authority:

Planning
The role operates across short, medium and long-term priorities:
 Short term: asset administration, stock control, audit support, tooling accuracy, exception
management and reporting
 Medium term: refresh planning, software renewals, lifecycle governance improvements,
reconciliation and process optimisation
 Long term: design and implementation of the ITAM and CMDB operating model, automation
roadmap, governance standards and scalable lifecycle capability
Decision Making

This role is expected to make and influence decisions at both operational and tactical level, with input into
strategic direction. It is responsible for:
 designing ITAM and CMDB processes, governance and standards
 defining the CMDB data model, ownership model, lifecycle statuses and reconciliation rules
 making recommendations on lifecycle optimisation, tooling improvements, audit controls and
cost avoidance
 contributing to vendor and RFP decision-making for new hardware and software

Financial Accountability

The role has direct ownership of the IT Operations HAM and SAM budget and is accountable for:
 ensuring costs remain within budget
 supporting procurement and invoicing controls
 contributing to financial planning, budgeting and refresh forecasting
 driving cost avoidance through optimisation, right-sizing and re-harvesting of software licenses

Impact of Rol

This role has a significant operational and governance impact across Holland & Barrett’s technology estate.
It improves:
 output through standardised lifecycle processes and automation
 quality through stronger data accuracy, reconciliation and CMDB governance
 service through improved visibility, asset availability, stock management and vendor
performance
 control through audit readiness, policy adherence and lifecycle compliance
 security through accurate identification and management of non-compliant, unsupported or
vulnerable assets  

What needs to be
done?
Key
Responsibilities/
Activities
e.g. Major Projects
and Initiatives
e.g. Operational
Tasks

Specifics, if applicable (With Whom/ What)
1. Own and develop the ITAM and CMDB operating model
Design, build and implement the operating model for IT asset and configuration management,
including governance, controls, ownership, standards, RACI and reporting cadence.
2. Manage the end-to-end asset lifecycle
Own lifecycle management for in-scope assets including laptops, desktops, mobile devices,
peripherals, network equipment, servers, store and site technology, and software assets from
procurement through deployment, support, refresh, redeployment and disposal.
3. Own tooling administration and data integrity
Administer and continuously improve asset and discovery platforms such as Snipe-IT and
Lansweeper, while maintaining CMDB accuracy within Jira Service Management or
ServiceNow.
4. Drive data governance, reconciliation and audit readiness
Establish data quality controls, validation routines and exception reporting to ensure asset and
configuration data remains complete, current, auditable and aligned across tooling, procurement
and finance records.
5. Manage financial, procurement and vendor processes
Partner with Procurement and Finance on ordering, purchase order housekeeping, goods receipt
reconciliation, invoicing support, monthly reporting, budget control and supplier management.
Contribute to hardware and software purchasing decisions and RFP activity.
6. Lead reporting, optimisation and continuous improvement
Produce dashboards and insights covering asset accuracy, stock, aging devices, spend, disposals,
utilisation, compliance and CMDB health. Identify and deliver automation and process
improvements to reduce manual effort and improve service quality.
7. Support compliance, risk and stakeholder alignment
Work closely with Information Security and operational teams to identify non-compliant or
vulnerable assets, align asset lifecycle processes with Joiner, Mover and Leaver workflows, and
guide regional asset coordinators and engineers to ensure consistent adherence to standards.  

What Key
Performance
Indicators will be
measured to
evaluate success?

 Asset record accuracy % across hardware and software inventories
 CMDB completeness and health score, including CI relationships, ownership and lifecycle
status accuracy
 Audit pass rate / audit readiness, including closure of asset-related audit findings
 Inventory reconciliation accuracy between asset tools, discovery platforms, procurement and
finance records
 Software licence compliance rate and reduction in unused / underutilised licences
 Cost avoidance / cost optimisation delivered through re-harvesting, right-sizing and refresh
planning
 Budget adherence for HAM and SAM spend
 Stock accuracy and availability, including reduction in lost, unallocated or untracked assets
 Refresh planning effectiveness, including percentage of aging or out-of-support assets
addressed on time
 Reduction in manual effort through automation and workflow improvement
 Supplier SLA performance for asset-related delivery and support
 Security risk reduction, including identification and remediation of unsupported or non-
compliant assets

Knowledge (Expert understanding)

Essential
 Strong knowledge of hardware and software asset lifecycle management
 Strong understanding of CMDB governance, configuration items, relationships, lifecycle states and reconciliation rules
 Knowledge of asset management tooling such as Snipe-IT, Lansweeper, Jira Service Management or ServiceNow
 Good understanding of IT Operations, End User Computing, Infrastructure Support or Service Management
environments
 Knowledge of procurement controls, inventory management, vendor management and audit support
 Understanding of risk and control frameworks, asset cost tracking, warranties, lease data and secure disposal practices
 Working knowledge of ITIL principles and service management processes
 Strong practical understanding of how asset, discovery, procurement, finance and service workflows interconnect

Desirable

 Bachelor’s degree in Information Technology, Computer Science, Business Information Systems or related discipline, or
equivalent practical experience
 ITIL certification
 Knowledge of reporting and visualisation tools such as Power BI
 Experience in retail, distribution or customer-facing multi-site environment

Skills (Expert Ability)

Essential hard skills

 IT asset management and CMDB administration
 Asset discovery, reconciliation and data cleansing
 Reporting, dashboard production and advanced Excel capability
 Budget tracking and cost analysis
 Process design, governance and control implementation
 Vendor and supplier management
 Lifecycle planning and stock management
 Ability to work across service management and asset platforms
Desirable hard skills

 Power BI
 ITIL certification
 Experience with automation and systems integration
 Exposure to RFP support and structured supplier evaluation
Essential soft skills

 Strong written and verbal communication
 Stakeholder management across technical and non-technical teams
 Analytical thinking and problem solving
 High attention to detail and data accuracy
 Ability to influence, drive accountability and embed process discipline
 Organisational skills and ability to manage competing priorities
 Continuous improvement mindset
 Ability to work effectively across distributed or multi-site environments
Problem solving requirements

The role requires the ability to:
 analyse complex and sometimes conflicting asset, discovery, finance and procurement data
 identify root causes of discrepancies and control failures
 create scalable operational and governance solutions
 balance cost, compliance, operational needs and service quality in decision-making

Experience (Proven expertise)

Essential

 Proven hands-on experience in IT Asset Management and/or Hardware Asset Management
 Experience of CMDB administration
 Broader experience across IT Operations, End User Computing, Infrastructure Support or Service Management
 Experience managing asset tooling such as Snipe-IT, Lansweeper, ServiceNow or Jira Service Management
 Experience producing operational reporting, dashboards and actionable insights
 Experience working with procurement, finance, audit or compliance processes
 Experience driving process improvement, governance and data quality enhancement
 Experience working across multiple stakeholder groups and suppliers
Desirable
 Experience in multi-site or multi-region environments
 Experience in a retail, distribution or customer-facing estate
 Experience leading or guiding coordinators, analysts or engineers, whether directly or through matrix management
 Experience supporting budget ownership, software optimisation and refresh planning
 Experience contributing to RFPs, vendor selection or strategic tooling improvements

Career Path (Possible Next Move) Potential next step(s): [insert role(s)]. Progression will depend on individual
development and business requirements.