Product Delivery Associate - Fulfillment & Archive Service

Play a crucial role in transforming ideas into functional products, while navigating through complex challenges. Develop your skills, contribute to meaningful change, and propel your career in an environment that values growth and learning. Be responsible for planning, organizing, and overseeing a project from start to finish. Ensuring projects are completed to the required standards, on time, and within budget.

As a Product Delivery Associate in Fulfillment & Archive Service, you enable the release of products and features by overcoming obstacles. As an emerging member of the team, you work across the organization and enable the product to continuously deliver value, while gaining skills and experience to grow within your role. Serve as the primary point of communication between stakeholders, team members, and clients to keep everything on track, resolve issues and risks and ensure all are working toward the same goals.

Job responsibilities

• Supports delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while highlighting opportunities to improve efficiencies
• Contributes to change management activities across functional partners and documents adherence to the firm’s risk, controls, compliance, and regulatory requirements
• Documents blockers and impediments to aid with dependency management and resource availability
• Collaborates with the Product Delivery Manager to engage stakeholders and cross-functional partners to manage dependencies and timelines
• Lead and drive execution for large, complex projects, overseeing intake, dependencies, release management, operationalization, business readiness, testing, and Go Live.
• Develop, manage, and communicate program plans, status reports, meeting notes, and maintain data integrity in project tools (JIRA, Confluence, Teams).
• Ensure deliverables meet objectives and quality standards, adhering to all project management controls and firm requirements.
• Manage timelines, resources, dependencies, and blockers, while building strong relationships with stakeholders and functional partners.
• Navigate challenges, remove roadblocks, and make decisions to keep projects on track, including change management and compliance activities.
• Continuously improve delivery processes, conduct post-implementation reviews, and facilitate lessons learned sessions.

Required qualifications, capabilities, and skills

• 2+ years of experience or equivalent expertise in product management, project management, or a relevant domain area
• Demonstrated experience or equivalent expertise in product management, project management, or a relevant domain area
• Exposure to operational management and change readiness workstreams
• Project management experience, ideally within banking or financial services.
• Bachelor’s degree in Information Technology, Business, or a related field.
• Strong understanding of delivery processes with a track record of driving continuous improvement.
• Experience in release management, deployment processes, and platform-wide strategies.
• Skilled in working within matrixed organizations, with strong collaboration and partnership abilities.
• Demonstrated leadership, organizational, and analytical skills, with effective communication at all levels.
• Proficient in project management tools such as JIRA, Confluence, MS Project, Excel, and Teams.

Preferred qualifications, capabilities, and skills

• Emerging knowledge of product release and deployment processes 
• Proficient knowledge of the product development lifecycle, design, and data analytics.
• Master’s Degree, PMP Certification, or Certified Scrum Master (CSM) desired.
• Strong understanding of the technical aspects of features being delivered.
• Excellent adaptability to pivot strategies and respond to changing circumstances.
• Experience with regulatory, compliance, and risk management in banking.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.