Business Controls and Governance Lead

Marketing Growth & Innovations (MG&I) In-Business Controls & Governance Lead manages a team and oversees in-business processes to ensure adherence to controls while partnering with Control Managers, Compliance, Legal, and Operational Risk to maintain a robust control environment. This role also communicates key risk and control updates, issues, and remediation progress to senior leadership in a clear and timely manner.

As a Business Controls and Governance Lead within the Marketing Growth & Innovation (MG&I) team, you will design, execute, and continuously improve a robust in-business control framework while overseeing audits, reviews, and regulatory exams. You will lead, manage, and coach a high-performing team, fostering a strong culture of accountability, collaboration, and continuous improvement. You will support your team in triaging incidents, documenting root causes and corrective actions, validating evidence, and embedding controls across MG&I processes in partnership with Control Managers, Compliance, Legal, Operational Risk, and Process Owners. You will leverage analytics and approved automation to streamline processes, enhance risk management, and drive timely, customer-focused decisions in a fast-paced environment.

Job responsibilities

• Lead, coach, and develop the team; set clear expectations, provide feedback, and foster a strong culture of accountability and continuous improvement.
• Design, implement, and continuously improve the in‑business control framework across assigned MG&I processes.
• Coordinate audits, reviews, and regulatory exams; ensure timely, high‑quality responses and successful outcomes.
• Triage process incidents and breaks to drive timely assessment, escalation, and resolution.
• Oversee audit activities; validate control effectiveness and evidence prior to submission to reviewers, auditors, and examiners.
• Embed controls across the MG&I processes in partnership with Control Managers,  Compliance, Legal,  Operational Risk, and Process Owners.
• Leverage analytics and approved automation to streamline processes, enhance risk management, and improve transparency.
• Facilitate cross‑functional forums; drive decisions, monitor action plans, and communicate progress to stakeholders.

Required qualifications, capabilities, and skills

• People leader, with demonstrated experience managing and coaching teams, developing talent, and fostering a positive, high-performing environment.
• Experienced, with 7+ years in Operations, Marketing, Controls, and/or Compliance.
• Educated, holding a Bachelor’s Degree in Marketing, Operations, Compliance, Business Management, or a related discipline (or equivalent experience).
• Proven, promoting a strong control environment, and adhering to risk, procedure, and process expectations while delivering customer‑focused outcomes.
• Demonstrated, facilitating meetings with clear agendas, minutes, and strong meeting etiquette.
• Strong, exhibiting project management skills and a commitment to operational excellence.
• Collaborative, with strong relationship skills, the ability to lead through influence, and make critical decisions.
• Ability to motivate, mentor, and coach others, reinforcing strong team culture and enabling professional growth.

Preferred qualifications, capabilities, and skills

• Results‑oriented, with strong analytical and problem‑solving skills and organized, with keen attention to detail and a strong sense of urgency when needed.
• Customer‑obsessed, leading with the voice of the customer and execution‑focused, able to prioritize, decide, and deliver in fast‑paced environments.
• AI/ML‑enabled, leveraging technology and automation to strengthen risk management and boost efficiency.
• Articulate, with strong written and verbal communication for effective collaboration with teams and stakeholders and proficient, with Microsoft products; advanced in Excel and PowerPoint, with SharePoint experience preferred.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.