Client Success Manager - HSS

Job Description:

We're building something special at DXC Technology!!  DXC Technology is committed to building diverse, inclusive teams. We welcome applications from all backgrounds and particularly encourage interest from women, underrepresented groups, and neurodivergent candidates. We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive, accessible environment for everyone.

We are looking for an experienced Client Success Manager to join DXC’s High Secure Services (HSS) organisation. This is a senior, client‑facing role where you’ll build trusted relationships, guide clients through complex challenges, and ensure they receive exceptional service and value from DXC. You’ll play a key role in shaping successful outcomes, driving account growth, and supporting one of DXC’s most important platinum clients — a Top 10 global customer with long-term strategic significance.

We welcome applications from people of all backgrounds and experiences. If you are passionate about client success, collaboration, and driving positive outcomes, we would love to hear from you.

Key Responsibilities

Client Relationship Leadership

• Build strong, collaborative relationships with senior client stakeholders.
• Understand client goals and help translate them into successful delivery outcomes.

Service Delivery & Excellence

• Ensure services are delivered smoothly, proactively, and with high attention to quality.
• Partner with cross-functional teams to address issues early and keep clients fully supported.

Revenue, Renewal & Growth

• Lead renewals and shape smaller deal cycles (sub‑£5m).
• Spot opportunities to add value for the client while working closely with Sales and Client Partners.

Financial Awareness

• Contribute to forecasting, budgeting, and margin management.
• Help ensure the account’s financial performance aligns with client and DXC expectations.

Strategic Account Planning

• Develop thoughtful, future‑focused account plans.
• Lead QBRs and ensure alignment with both client objectives and the HSS strategy.

Risk & Relationship Health

• Anticipate risks and take proactive action to maintain strong, long-term relationships.

Cross‑Team Collaboration

• Work closely with delivery leaders, capability leads, and operational teams to create a seamless client experience.

Client Onboarding & Adoption

• Support implementation of new services, ensuring clients quickly see the value of DXC solutions.

Key Skills & Competencies

• Ability to build trusted relationships with senior stakeholders.
• Strong commercial and financial understanding (forecasting, budgets, margins).
• Clear, confident communicator who can influence in a collaborative and inclusive way.
• Strong problem-solving skills and a calm, structured approach to challenges.
• Experience leading cross-functional teams and coordinating complex activities.
• Ability to analyse data, identify trends, and shape recommendations.
• Comfortable using Salesforce, PSA tools, and dashboards (or willing to learn).

Qualifications & Experience

• Bachelor’s degree or equivalent professional experience.
• Successful track record in client-facing roles such as Client Success, Account Management, or related areas.
• Experience managing complex accounts and contributing to growth.
• Eligible for UK security clearance.

Why Join DXC?

At DXC, we believe in a people-first culture where everyone can thrive. We champion flexibility, inclusion, and continuous learning. You’ll join a supportive community that values diverse perspectives and encourages you to grow your career at your pace.

What we offer

• Competitive salary and bonus scheme
• Pension, private medical, and a comprehensive benefits package
• Recognition programmes and employee awards
• Flexibility and hybrid working options where possible
• Access to the CSM Academy, leadership development, and ongoing learning
• Opportunities to work on meaningful, high-impact client engagements

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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