Customer Health & Safety Officer

Why loveholidays?
At loveholidays - we trailblaze together. We’re on a mission to open the world to everyone, giving our customers’ unlimited choice, unmatched ease and unmissable value for their next getaway. Our team is the driving force behind our role as our customers’ personal holiday expert - the smart way to get away.

We’re using progressive tech to drive cutting-edge innovation and open the world to everyone. Within our Commercial and Support teams, you'll find a place to accelerate your growth by actively seeking learning opportunities and carving your own path. You'll create impact for our future by owning projects and shaping the business strategy to reach shared goals, all within our enhanced international community of collaborative and passionate teams.

The impact you’ll have:

The health and safety of our customers is our number one priority. As we scale rapidly across a complex supplier portfolio, ensuring that any safety risks are swiftly identified, acted upon and resolved is critical. Our audit programme surfaces issues across our directly contracted suppliers and our ability to remediate those findings at pace is central to keeping our customers safe.

As Customer Health & Safety Officer, you will bring professional expertise and operational judgement to bear on a complex, high-volume supplier portfolio. You will assess audit findings, determine the level of risk they present, make informed recommendations to suppliers on how issues should be remediated and,where relevant, make confident, reasoned decisions to accept risk in a controlled manner where the evidence supports it. This is a role for someone who is comfortable owning those calls and standing behind them.

You will report to the Customer Health & Safety Manager within the Legal & Compliance team. Your focus is operational execution, ensuring that risks identified across our supplier portfolio are tracked, chased and resolved at pace.
Your day-to-day:

• Issue Management & Remediation (Primary Focus)

  • Review audit findings and assess supplier safety risks

  • Manage remediation actions and track progress through to closure

  • Conduct follow-up reviews and escalate unresolved issues where needed

  • Maintain accurate audit records and issue tracking

• Audit Programme Coordination

  • Coordinate risk-based supplier audits with external providers

  • Maintain risk registers and monitor supplier risk profiles

  • Prepare risk summaries and recommendations for management review

• Incident Investigation Support

  • Support investigations into customer safety incidents and near-misses

  • Assist with root cause analysis and corrective actions

  • Track incident trends and support legal/CX evidence requests

• Supplier Liaison

  • Act as the main contact for supplier health and safety matters

  • Drive timely responses to safety concerns and remediation actions

  • Support suppliers in meeting loveholidays’ safety standards

Your skillset:

• Highly organised with strong attention to detail

• Strong analytical, problem-solving and risk assessment skills

• Confident communicator with excellent stakeholder management skills

• Able to manage multiple priorities and drive actions to completion

• Proficient with reporting, tracking and data management tools

• Understanding of health & safety or compliance principles

• Self-motivated, resilient and comfortable working independently

Desirable:

• Experience in travel, hospitality, risk, compliance or auditing

• Health & Safety qualification (or working towards one)

• Experience managing supplier relationships or third-party audits

• Familiarity with incident investigation or root cause analysis

• Interest in using AI tools to improve efficiency and reporting

The interview journey:

• Talent Acquisition Partner screening - 30 mins

• 1st stage with Customer Health & Safety Manager plus HR Business Partner - 45 mins

• 2nd stage with Customer Health & Safety Manager and General Counsel in person - 60 mins

Perks of joining us:

• Company pension contributions at 5%.

• Individualised training budget for you to learn on the job and level yourself up.

• Discounted holidays for you, your family and friends.

• 25 days of holidays per annum (plus 8 public holidays) increases by 1 day for every second year of service, up to a maximum 30 days per annum.

• Ability to buy and sell annual leave.

• Cycle to work scheme, season ticket loan and eye care vouchers.

At loveholidays, we focus on developing an inclusive culture and environment that encourages personal growth and collective success. Each individual offers unique perspectives and ideas that increase the diversity and effectiveness of our teams. And we value the insight and potential you could bring on our continued journey.