Privileged Access Management (PAM) Engineer

·       Third party product scope; Cyberark, Delinea, HashiCorp, TPAM

·       In-house product scope includes several SQL based repository and reporting tools
Conduct root cause analysis of incidents and implement measures to prevent recurrence

·       Responsible for testing, documenting major changes, and representing them in Change Advisory Board (CAB) meetings as required. Deliver changes in accordance with guidelines.

·       Drive continuous improvement in service health and resilience.
Provide data  and documentation to internal and external auditors, including walkthroughs and reports.

·       Manage ITSO responsibilities, including compliance with ICE standards and ITSO Book of Work (BOW).

·       Research, develop, and implement new solutions aligned to stakeholder requirements and product roadmaps.

·       Drive progress in strategic programmes and provide subject matter expertise (SME) in solution design.

·       Establish and manage proactive relationships with multiple PAM vendors.
Foster strong relationships with business stakeholders and internal technical teams.

·       Manage out-of-hours work when required.Lead a pod to achieve defined objectives. Promote knowledge sharing and mentoring within the team.

Qualifications

·       To be successful in this role, you should meet the following requirements.

·       3 years+ experience of at least one third party PAM product (Hashicorp Vault preferred) including specific training and certifications (Hashicorp Vault and Terraform preferred)

·       Strong skills in building quality relationships with colleagues, to establish their requirements and collaborate on find solutions.

·       3 years+ experience of both UNIX and Windows operating systems – build, support and maintain

·       Experience of data management – SQL database, data repositories such as Splunk, reporting such as Grafana

·       Experience of designing and building automation processes using Ansible AAP including creation of playbooks

·       Experience of managing crisis calls, troubleshooting complex issues and building root cause remediation plans

·       Experience of designing monitoring and alerting solutions at enterprise level (Splunk, Grafana, App Dynamics, SCOM)

·       Experience of working in an Agile team – managing work in Jira and engagements in Jira Service Desk