Senior Lead Architect, Operations Technology

If you are excited about shaping the future of technology and driving significant business impact in financial services, we are looking for people just like you. Join our team and help us develop game-changing, high-quality solutions.

As a Senior Lead Architect at JPMorganChase within the Consumer & Community banking, you will play a pivotal role in modernizing our contact center platform by migrating from on-premises solutions to Amazon Connect. You will leverage your expertise in AWS, telephony, and networking to deliver high-quality architecture solutions, influence product design and drive operational excellence. Your work will directly impact customer experience and business outcomes, while collaborating with diverse teams and stakeholders. 

Job responsibilities

• Represent technical governance bodies for contact center modernization
• Provide feedback and propose improvements to architecture governance practices
• Ability to mentor and guide junior architects and engineers
• Guide evaluation of current and emerging technologies, with a focus on cloud and AWS solutions
• Regularly provide technical guidance and direction to business, technical teams, contractors, and vendors
• Develop secure and high-quality production code; review and debug code written by others
• Drive decisions that influence product design, application functionality, and technical operations
• Serve as a subject matter expert in cloud contact center architecture, telephony, and networking
• Actively contribute to the engineering community as an advocate of firmwide frameworks, tools, and practices
• Influence peers and project decision-makers to adopt leading-edge technologies
• Foster a team culture of diversity, opportunity, inclusion, and respect

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 5+ years applied experience
• Hands-on practical experience delivering system design, application development, testing, and operational stability
• Advanced proficiency in AWS/cloud technologies, telephony, and networking
• Deep knowledge of software architecture and technical processes, especially in cloud environments
• Ability to tackle design and functionality problems independently with little to no oversight
• Practical experience with cloud-native solutions and contact center migrations
• Ability to evaluate current and emerging technologies to recommend best solutions for future state architecture

• Strong communication skills and ability to collaborate across teams

Preferred qualifications, capabilities, and skills

• Experience with Amazon Connect and contact center platform migrations
• AWS certification or equivalent experience
• Solution architect experience, especially in integrations and migrations
• Strong telephony and networking background
• Experience working in large, complex organizations

• Excellent stakeholder management skills

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.