Product Lead, Home & Device Experience

Closing Date: Sunday 19th April 2026

Location(s):  Birmingham, Bristol or London

Flexible Working

The BT group operates a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week. 

About the role

This a senior product leadership role with end‑to‑end accountability for the in‑home experience across BT Consumer’s home devices portfolio, including routers, mesh Wi‑Fi, extenders and the intelligence layer that connects them.

The role defines and delivers the long‑term product strategy and roadmap, owning c.£200m of annual CapEx and balancing customer experience, operational performance and commercial outcomes. Operating across Consumer, Networks and Digital, the role leads large‑scale cross‑functional delivery and manages strategic external device and technology partners.

It requires strong commercial judgement, deep experience across devices and connectivity, and the ability to influence and deliver outcomes at scale within a complex matrix environment.

What you’ll be doing

• Own the end‑to‑end in‑home experience across the home devices portfolio, including routers, mesh Wi‑Fi, extenders and the supporting software and intelligence layer.
• Define and deliver the long‑term product strategy and multi‑year roadmap, making clear trade‑offs across customer experience, operational performance and commercial outcomes.
• Hold accountability for c.£200m of annual CapEx, including device strategy, lifecycle management, unit economics and cost‑to‑serve optimisation.
• Lead cross‑functional delivery across Consumer, Networks and Digital teams, driving alignment and outcomes without direct authority over engineering resources.
• Manage strategic relationships with external device, silicon and technology partners, ensuring innovation, performance and cost efficiency.
• Build and lead a high‑performing product leadership team, setting clear standards for ownership, accountability and delivery at scale.

Essential Skills / Experience

• Senior product leadership experience owning complex, end‑to‑end portfolios, ideally across devices, software and connectivity.
• Proven commercial accountability, including ownership of large‑scale CapEx and/or P&L, with clear linkage between investment decisions and outcomes.
• Strong product strategy and roadmap leadership, with the ability to make and own difficult prioritisation and trade‑off decisions.
• Ability to influence and deliver at scale within a complex matrix, working effectively across Consumer, Networks, Digital and commercial teams without direct authority.
• Sufficient technical and domain knowledge of devices and in‑home technology to challenge suppliers, partners and senior technical stakeholders credibly.

Desirable Skills / Experience

• Background in telco, connectivity, or device‑led consumer products environments.
• Experience with device lifecycle management and unit economics optimisation, including total cost of ownership.
• Familiarity with home networking technologies, CPE platforms and connectivity standards.
• Experience managing external device, silicon or ODM partners.
• Exposure to platform or ecosystem product models, including third‑party integrations or monetisation opportunities.

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:

•    Company car scheme (or cash alternative)
•    15% on target annual bonus
•    Private healthcare for you and your family
•    Access to an online private GP 24/7 for you and your immediate family 
•    Market-leading paid carers leave with up to 2 weeks off 
•    Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
•    Discounted EE and BT products, including mobile and broadband
•    Market leading Pension scheme – 5% from you and 10% from us
•    Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.

At EE, we’re harnessing the power of technology to bring people together and make life better.

You’ll use your energy and ambition from similar roles where you’ve thrived, met goals, achieved targets, influenced others, or provided great service and you’ll already have the transferrable skills to shine here. You’ll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We’ll give you all the training, tools, and support you need to build your confidence and achieve your targets. 

We understand that life doesn’t always follow a set schedule, so we help our people work flexibly – for example, allowing you to plan your own breaks or bank time off to make sure you don’t miss the moments that matter most. 

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. Bring your energy, curiosity, and ambition – and we’ll match it with opportunity. Join us at EE and turn your potential into performance. 

[For corporate TA within Consumer]

EE is the UK’s largest mobile network and a core brand within BT Group’s Consumer unit. Many of our roles are employed by EE but work across a growing, multi‑brand Consumer environment – supporting customers across our family of brands, BT, EE and Plusnet.

You’ll benefit from EE’s strong people proposition, development opportunities and culture, while helping shape the future of consumer connectivity at scale.