Product Analyst

About Data at Holland & Barrett

At Holland & Barrett, we're here to make health and wellness a way of life for everyone. As a Product Analyst, you'll play a key role in shaping how millions of customers experience our digital platforms.

You'll join our Omnichannel Analytics team, working closely with product and UX teams to understand behaviour, improve journeys and help people get more from their wellness experience—online and in-app.

Location & working arrangement

London, UK – Full-time
We offer hybrid working, with occasional presence at our London office (typically 2 days per week for collaboration and team connection)

The Role

• Partner with Product Managers and UX teams to define success metrics and improve customer journeys
• Analyse customer behaviour, identifying opportunities to improve conversion and engagement
• Write SQL queries to explore performance, funnel drop-offs and feature usage
• Build clear, actionable dashboards to track product and journey performance
• Support A/B testing and experimentation to optimise digital experiences
• Contribute to agile squads, shaping backlogs and supporting delivery
• Investigate trends and uncover insights that drive better product decisions
• Collaborate with analytics, BI and marketing teams to deliver meaningful data solutions

The Person

• Experience working in product, digital or behavioural analytics (ideally in ecommerce or digital platforms)
• Confidence working with SQL to explore and transform data
• Understanding of digital metrics such as conversion, retention and customer journeys
• Ability to communicate insights clearly to a range of stakeholders
• Experience building dashboards (e.g. Metabase or similar tools)
• A collaborative mindset and comfort working in cross-functional teams
• A degree in a quantitative field such as Mathematics, Statistics, Economics or Computer Science (or equivalent experience)

Call to action

If you're curious, data-driven and excited by the opportunity to shape meaningful digital experiences, we'd love to hear from you. Apply today and help us build better journeys for every body.

Benefits

• 33 days holiday (including bank holidays), plus holiday purchase scheme
• Private medical insurance (single cover)
• 24/7 Virtual GP access and annual at-home health testing kit
• Employee Assistance Programme and Mental Health First Aiders
• Workplace pension with employer contribution
• Life assurance (2x salary)
• £50 colleague product allowance (after 6 months)
• 25% colleague discount, plus free delivery online
• Access to cashback and retailer discounts
• Free Wellhub membership with access to gyms, studios and wellbeing apps
• Cycle to Work scheme

The Company

For over 150 years, we've been trusted to support people on their wellness journeys. Today, we're one of Europe's leading health and wellness retailers, combining expert advice, high-quality products and a growing digital experience to help people live healthier, happier lives.

We're on a mission to become the world's most trusted wellness partner—supporting over 100 million people globally.

Inclusion & accessibility statement

We're committed to creating a workplace where everyone feels they belong. We welcome applications from people of all backgrounds, experiences and perspectives.

If you need any adjustments or support during the recruitment process, please let us know—we're here to help you show up as your best self.

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