Business Configuration Analyst

This is an exciting opportunity to be part of a growing team as we extend our proven life and annuities capabilities into the group insurance market, directly shaping how insurers manage worksite benefits and group coverage.

As a Business Configuration Analyst, you will be hands-on with FAST platform configuration, working closely with a strong Product Owner to build out new business processes, policy administration workflows, and distribution management capabilities specifically designed for worksite products. You'll serve as both a technical implementer and a business process expert, translating group insurance requirements into configured solutions while gathering insights that drive our product evolution.

• FAST Platform Configuration: Configure FAST's tool set to implement worksite and group insurance components including enrollment processes, new business workflows, policy administration, and distribution management. 
• Worksite Process Implementation: Design and configure business processes specific to worksite insurance including employee enrollment, eligibility management, billing configuration, and multi-life policy structures with minimal supervision.
• Technical Implementation: Design, test, and troubleshoot platform configuration including orchestrations, rules, data model, and integration. Develop and maintain configuration documentation and best practices for worksite solutions.
• Product Expansion Support: Work closely with the Product Owner to translate group insurance business requirements into technical specifications and configured solutions. 
• Customer Engagement: Serve as a point of support teams for customers implementing worksite features. Gather feedback, understand group insurance operational needs, and translate customer requirements into configuration improvements and product recommendations.
• Testing & Quality Assurance: Execute comprehensive testing of worksite configuration, including end-to-end business process validation. Support customer testing efforts and troubleshoot issues during implementation.
• Cross-functional Collaboration: Work closely with Product Owners, engineers, and customer teams to ensure alignment on worksite implementations. Participate in agile ceremonies and contribute to product backlog refinement for group insurance features.
• Customer Enablement: Present worksite capabilities to customers, demonstrate configuration options, and explain technical concepts in accessible business terms. Support demos and implementation conversations for group insurance prospects and clients.

• Bachelor's degree in Business Administration, Computer Science, or related field

• 2-3 years of relevant experience

• Strong analytical and problem-solving skills with ability to translate business requirements into technical solutions

• Experience with insurance business processes, with group insurance or worksite benefits knowledge strongly preferred

• Experience with implementing software solutions and low-code/no-code platform configuration preferred

• Experience with AI configuration and prompting a plus

• SQL proficiency

• Software troubleshooting and log analysis experience preferred

• Excellent communication skills with ability to work effectively with product teams and customers

• Self-motivated with ability to work in a fast-paced, evolving product environment

• Knowledge of agile methodologies (JIRA, Confluence) preferred