Senior Associate – Consumer Card, Physical Materials

Join the Chase Consumer Branded Card Product team and help shape the tangible, first-touch experience our cardmembers have with our brand. Use your expertise in product management/development, materials innovation, and cross-functional project management to deliver physical cards and welcome kits that bolster our brand and set Chase apart in the market.

Job Summary: As a Senior Associate on the Chase Consumer Branded Card Product team, you will support the management of the end-to-end lifecycle of physical card and welcome kit initiatives across all Consumer Branded Card businesses — from design and materiality through production, quality assurance, testing, and launch. You will lead complex, multi-workstream programs across internal teams and external vendors, ensuring premium quality, on-time delivery, and a differentiated cardmember experience. Your work will directly shape how millions of customers physically interact with Chase's most iconic card products.

Job Responsibilities:

• Support end-to-end project management for physical card and welcome kit launches, including design, materiality, research, prototyping, production, and fulfillment, owning project plans and timelines and ensuring all stakeholders remain aligned and on track
• Manage relationships with external vendors and manufacturing partners, including travel to production facilities to conduct quality control testing 
• Explore and evaluate new card materials and packaging innovations to maintain a premium, competitive product offering across all portfolios
• Collaborate cross-functionally with Brand, Marketing, Industrial Design, Operations, Technology, Architecture, and external vendors to deliver seamless card and welcome kit experiences
• Manage statuses for continuous stakeholder updates, including weekly cross-functional meetings and regular senior leadership updates on program status, risks, and milestones
• Identify and proactively resolve production challenges, driving timeline efficiencies and removing blockers to meet critical launch dates
• Gather and document detailed product and production requirements for new card and welcome kit initiatives, partnering with Architecture to design customer journey solutions and back-end technology required to support
• Present product requirements to all impacted teams and present at intake sessions to secure commitment for product builds
• Ensure compliance with risk, control, and regulatory requirements throughout the product and production lifecycle
• Participate in a culture of collaboration, transparency, and continuous improvement within the team

Required qualifications, capabilities, and skills:

• Minimum 3 years of experience in product management, physical product development, and/or program management
• Proven track record of leading complex, multi-workstream programs from concept through production and launch
• Strong project management skills with the ability to own and drive detailed timelines across multiple concurrent initiatives
• Experience managing external vendors and manufacturing partners, including on-site quality assurance
• Excellent written and verbal communication skills, with the ability to engage and align cross-functional teams and senior stakeholders
• Strong stakeholder management and relationship-building skills across internal and external partners
• Demonstrated ability to proactively identify risks and solve problems under tight timelines
• Highly organized, self-motivated, and able to manage multiple priorities in a fast-paced environment
• Analytical mindset with the ability to use data to inform decisions and improve processes
• Willingness to travel to vendor and production facilities as needed to ensure quality and timeline adherence
• Bachelor's degree or equivalent experience required

Preferred qualifications, capabilities, and skills:

• Experience with physical card production, packaging design, or materials innovation
• Familiarity with card manufacturing processes and vendor ecosystems 
• Experience in go-to-market planning and execution for physical consumer products
• Background in financial services, credit card products, or premium consumer brands
• Experience with project management tools such as Jira, Confluence, Monday.com

Additional information: Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.