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hackajob is partnering with JPMorganChase to fill this position. Create a profile to be automatically considered for this role—and others that match your experience.
Join Consumer & Community Banking Product Operations for an exciting opportunity to build and operationalize a change management function aimed at driving successful and consistent adoption of new ways of working through developing new processes, best practices and local engagement channels to ensure the PXT organization can embrace and champion changes in a balanced manner to continually enhance our overall product operating model.
As a PXT Operations Vice President in the PXT Change, Measurement, & Employee Experience (CMEX) team, you will help create local plans for introducing and managing changes that affect the PXT community, making sure these changes are adopted and move forward smoothly at your site. You will help set up and run a change management process that is clear and consistent, so the PXT community at your location can understand, support, and practice changes. You will work with change managers and subject matter experts to understand, guide, and carry out changes smoothly across the PXT organization, from planning to rollout to monitoring.
Job Responsibilities â¯
Serve as an integral execution arm in change plans, leveraging the Site Employee Experience (SEE) program as a channel to reach teams horizontally cutting across conventional org silos
Understand change programs to be able to serve as âL1 Supportâ locally on the ground and connect the community to Change Managers (CMs)/Subject Matter Experts (SMEs) as needed so healthy feedback loops are created and integrated into PXT Listening
Raise awareness and understanding of change programs by hosting local education sessions as part of the SEE calendar of events
Provide ongoing support and guidance to local teams during the transition period
Identify and engage key stakeholders across the site to ensure buy-in and support for change initiatives
Facilitate two-way communication and collaboration across conventional silos to foster a culture of change
Partner closely with CMs and SMEs to maximize planning and coordinate logistics at sites
Regularly gather feedback on SEE and change program status to continuously improve
Use and contribute to PXT Listening data and insights to inform
Identify local risks associated with change initiatives and develop mitigation strategies
Address concerns and resistance from teams through effective communication and support
Required Qualifications, capabilities, and skills:
Proficient knowledge of the product development life cycle
3+ years working experience with change management activities for Technology or Product teams
Highly motivated self-starter able to work independently with excellent time management / prioritization skills
Strong executive presence and written / verbal communication skills
Adept at forging strong internal relationships across a broad range of functions
Ability to design and operationalize processes from strategic intent through to E2E execution
Excellent attention to detail, program / project management and organizational skills
Able to both define and deliver to conclusion a strategic agenda across multiple groups
Comfortable navigating matrixed / ambiguous environment and defining direction
Strong analytical and logical problem solving skills
Preferred qualifications, capabilities, and skills:
Product operating model and / or large-scale transformation experience
Familiarity with Jira, Confluence, and Monday.com
Basic understating of metrics and measurements for products
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the worldâs most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicantsâ and employeesâ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Weâre proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions â all while ranking first in customer satisfaction.
hackajob is partnering with JPMorganChase to fill this position. Create a profile to be automatically considered for this role—and others that match your experience.