EUC Engineer - Leicester

EUC Engineer - Leicester Position Description At CGI, we help organisations deliver seamless digital workplace experiences that keep people connected, productive, and supported. As an Onsite End User Compute Engineer, you will play a vital role in providing hands-on technical support across user devices and workplace technologies, ensuring colleagues and clients receive an outstanding support experience. Working within a collaborative and fast-paced environment, you’ll take ownership of resolving technical issues, supporting modern workplace solutions, and maintaining operational excellence across critical user services. From delivering face-to-face support at a dedicated Tech Bar to enabling smooth device deployments and collaboration technologies, you’ll have the opportunity to make a meaningful impact while continuing to grow your technical expertise within a supportive team culture. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This role is based onsite with our client 5 days a week. Your future duties and responsibilities In this role, you will provide onsite technical support for end-user devices and workplace technologies across assigned locations, acting as a visible and approachable point of contact for users requiring assistance. You will work within a dedicated Tech Bar environment, resolving desktop hardware, software, and connectivity issues efficiently while delivering a professional and customer-focused support experience. You’ll support incident resolution, fulfil service requests, and ensure devices and collaboration technologies remain operational and compliant with organisational standards. You will collaborate closely with Service Desk teams and specialist resolver groups to maintain service quality and achieve agreed SLAs. Alongside day-to-day technical support, you’ll contribute to continuous improvement initiatives, support workplace technology deployments, and help create a positive user experience through proactive communication, problem solving, and operational excellence. Provide & Resolve face-to-face desktop and end-user technical support Support & Maintain laptops, desktops, mobile devices, and workplace technologies Deliver & Configure device provisioning, installations, swaps, and upgrades Troubleshoot & Escalate hardware, software, and connectivity incidents Support & Maintain meeting room and collaboration technologies Collaborate & Communicate with Service Desk and specialist support teams Monitor & Ensure compliance with operational standards and SLAs Document & Update incidents, requests, and technical resolutions accurately Contribute & Improve user experience and continuous service improvement initiatives Required qualifications to be successful in this role To succeed in this role, you should have strong experience providing onsite desktop and end-user support within enterprise environments, alongside excellent customer service and communication skills. You’ll be comfortable troubleshooting a wide range of hardware and software issues, working independently, and managing priorities effectively while delivering a high-quality support experience to users. Proven experience in onsite desktop or end-user computing support roles Strong troubleshooting skills across Windows desktop environments and end-user devices Experience supporting hardware, software, and peripheral issues Knowledge of device provisioning, installations, and asset management processes Experience supporting collaboration and meeting room technologies Strong customer service and face-to-face support capabilities Ability to work independently within service management processes and SLAs Excellent communication, organisational, and problem-solving skills Desirable qualifications Experience working within enterprise or managed service environments Familiarity with ITIL processes and service management tools Knowledge of mobile device support and workplace collaboration platforms Experience supporting secure or regulated environments Together, as owners, let’s turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction. Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team—one of the largest IT and business consulting services firms in the world.