Product Director - AI Orchestration

Ignite your passion for product innovation by leading customer-centric development, inspiring solutions, and shaping the future with your strategic vision and influence. 

As an Product Director -AI Orchestration within the Marketing Product Portfolio, you will be part of an exciting and transformative team from the onset.  You will help build the process of how we take use cases from traditional business processes, to an agentic AI solution as we orchestrate end to end transformation workflows. You will be responsible for driving the strategy, technology requirements, including components of both the discovery and execution of the Consumer & Community Bank's Marketing Transformation Initiative. You will driving use case definition, product requirement documents, forming recommendations on the preferred solutions, vendors, and integration patterns for business impact. You will collaborate with technology and marketing subject matter experts/teams, informing cross LOB roadmaps, working through technical feasibility, accessing existing components for potential to scale across lines of business focusing on accelerated business impact across Consumer & Community Bank's and JPMorganChase, providing oversight for the development of use cases being accelerated to other areas of the firm.

Job responsibilities 

• Oversees the product roadmap, vision, development, execution, risk management, and business growth targets 
• Leads the entire product life cycle through planning, execution, and future development by continuously adapting, developing new products and methodologies, managing risks, and achieving business targets like cost, features, reusability, and reliability to support growth 
• Coaches and mentors the product team on best practices, such as solution generation, market research, storyboarding, mind-mapping, prototyping methods, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives 
• Owns product performance and is accountable for investing in enhancements to achieve business objectives 
• Monitors market trends, conducts competitive analysis, and identifies opportunities for product differentiation 
• Oversee a small team of resources that will prototype AI use cases from ideation to execution - these may be matrixed resources aligned to a specific use case and/or direct reports 
• Assess readiness and impact of use cases for prioritization across the Marketing Domain 
• Participate in the review of new ideas and use cases, forming recommendations for evaluation and experimentation 
• Serve as an expert on overall compatibility of a use case with AI technologies, vendors, and agents. 
• Partner with the Machine Learning COE, CDAO Platform teams, and the CCB AIML team, influencing the collective roadmaps and driving to an AIML Opiniated Tech Stack that is actionable for existing backlog execution 

Required qualifications, capabilities and skills

• 8+ years of experience or equivalent expertise delivering products, projects, or technology applications 
• Extensive knowledge of the product development life cycle, technical design, and data analytics 
• Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management 
• Experience driving change within organizations and managing stakeholders across multiple functions 
• 5+ years of hands on AI/ML Technology experience 
• Strong communication skills, both written and verbal, explaining technology solutions, roadmaps, and prioritization trade offs to all levels of Marketing, Business, and Technology leaders 
• Proven ability to work across teams with an experimentation mindset 
• Consistently demonstrates sound judgement in knowing when/what to escalate for alignment 

Preferred qualifications, capabilities, and skills 

• Recognized thought leader within a related field 
• Working knowledge of the firm wide AIML landscape 
• Working Knowledge of the Marketing Technology landscape 
• Experience executing complex initiatives utilizing resources not in the direct hierarchy 

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy.