Salesforce Administrator

Salesforce Administrator Position Description At CGI, we help clients deliver modern, user-focused digital services that create meaningful impact across the public sector. We are looking for a Salesforce Administrator to join our growing Salesforce capability across Scotland and Northern Ireland, supporting the delivery and ongoing enhancement of a major public sector Salesforce platform. This role offers the opportunity to work across both live service support and implementation delivery, helping to maintain platform stability, improve user experience, and contribute to continuous innovation. Working within a collaborative multidisciplinary team, you will develop your Salesforce expertise while playing a key role in delivering secure, scalable, and business-critical solutions that support long-term transformation and service excellence. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a primarily remote position with occasional client site travel as required. Your future duties and responsibilities In this role, you will support the ongoing administration, maintenance, and enhancement of a live Salesforce platform within a major public sector environment. You will act as a key member of both the service support and implementation delivery teams, helping to maintain platform stability, resolve incidents, and contribute to the successful rollout of new functionality and improvements. You will work closely with Business Analysts, Developers, Product Owners, and client stakeholders to support user management, platform configuration, security administration, and release activities. Alongside supporting live services, you will contribute to continuous improvement initiatives, helping optimise processes, enhance user experience, and ensure the platform remains secure, scalable, and aligned to evolving business needs. Key responsibilities: • Support & Administer Salesforce platform operations and user management activities • Manage & Maintain profiles, roles, permission sets, and access controls • Investigate & Resolve Salesforce-related incidents, requests, and production issues • Configure & Support Salesforce objects, fields, flows, validation rules, and page layouts • Collaborate & Deliver enhancements alongside implementation and delivery teams • Monitor & Improve platform performance, data quality, and operational stability • Contribute & Support testing, release management, and deployment activities • Maintain & Produce support documentation, runbooks, and knowledge articles • Support & Enhance role-based access controls and Salesforce security best practices • Identify & Improve automation opportunities and service improvement initiatives Required qualifications to be successful in this role To succeed in this role, you should have hands-on Salesforce administration experience alongside strong problem-solving skills and a customer-focused mindset. You will bring experience supporting live environments, an understanding of Salesforce platform configuration, and the ability to work collaboratively within Agile delivery teams supporting both operational support and project delivery activities. Essential qualifications: • Hands-on experience in Salesforce Administration or Salesforce platform support • Strong understanding of profiles, roles, permission sets, and sharing rules • Experience supporting live service or operational support environments • Familiarity with incident, problem, and service management processes • Experience configuring Salesforce objects, fields, flows, and validation rules • Understanding of Agile delivery methodologies and tools such as Jira • Strong troubleshooting and analytical problem-solving skills • Good communication skills across technical and non-technical stakeholders • Ability to manage multiple priorities and support requests effectively Desirable qualifications: • Salesforce Administrator certification • Experience supporting public sector Salesforce implementations • Exposure to Salesforce Public Sector Solutions (PSS) • Experience with Case Management or Salesforce Scheduler • Experience supporting both BAU support and implementation delivery activities #LI-JW1 Together, as owners, let’s turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction. Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team—one of the largest IT and business consulting services firms in the world.