ITSM Application Support Specialist

Why this job matters

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here. 
We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.
So, if you're interested in the power of potential, why not join us today and release yours? 

You will be a key player in upholding the Remedy ITSM suite within our defence sector. This allows our customers to automate the ITIL process, and seamlessly integrate with business processes by servicing requests and incidents, managing SLAs and assessing KPIs. As a valued member of the ASG team you will design, develop, enhance and support our Service Management IT Solution and provide SME and knowledge to meet delivery needs and challenges.

Skills

• Customisation, Development and Integration skills, that can be evidenced/showcased, in BMC Remedy
  Previous, relevant experience with Remedy/ITSM support
  The ability to understand, explain and present complex technical ideas to technical and non-technical stakeholders.

What you’ll be doing

• As a member of the Defence ASG team you will be responsible for the administration and maintenance of BMC Remedy ITSM platform for optimal performance; including but not limited to: applying updates, monitoring, upgrades, processing queries and reports, and monitoring the entire system to make sure all system transactions are processed correctly. 
  You will troubleshoot and resolve system and transaction issues 

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

Benefits

1. • Annual On target bonus 10% (personal and company multipliers)
   • BT Pension scheme; minimum 5% employee contribution, BT contribution 10%
   • Life Assurance
   • Direct share scheme
   • Exclusive colleague discounts on our latest and greatest BT broadband packages
   • 50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans
   • My Discounts gives colleagues access to unbeatable savings on everyday purchases at hundreds of retailers
   • Discounted EE TV including TNT Sport and the NOW Entertainment membership
   • Great support for working parents including pay whilst on maternity, adoptive, and paternity leave
   • Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
   • 25 days annual leave (not including bank holidays), increasing with service with buy holiday option
   • Volunteering days so you can give back to your local community
   • Brand new electric vehicle salary sacrifice arrangement, known as ‘My EV’