IT Support Engineer

Job Summary:

As an On-Site IT Support Engineer, you will be integral to maintaining IT infrastructure for one of our key customers in Bristol. In this 12-month contract role, you’ll provide vital first-line support, ensuring seamless operation of IT systems and equipment. With hands-on responsibilities, this role offers the chance to enhance IT stability and user satisfaction in a dynamic, industrial setting.

What you’ll be doing:

• Respond to and resolve IT support requests via phone, email, or ITSM ticketing system.
• Troubleshoot hardware and software issues, escalating complex problems as needed.
• Configure, deploy, and maintain desktops, laptops, and other peripherals.
• Manage printer issues, including hardware repairs and software configurations.
• Ensure compliance with company security policies and perform daily system checks.
• Maintain and organise IT asset inventory to ensure accuracy.
• Create and update IT process documentation and generate helpdesk performance reports.

You'll also:

• Provide training for end-users on various software applications and IT systems.
• Support continuous improvement by staying up-to-date with the latest IT trends and recommending enhancements.

Here's what we're looking for:

• Proven experience in an IT support role, ideally in Heavy Industry setting with both on-prem and cloud infrastructure.
• Strong knowledge of Windows OS client builds and Microsoft Office Suite, with exposure to Windows Server with Active Directory.
• Familiarity with ITSM tools, OS Software & Hardware troubleshooting, and helpdesk ticketing systems.
• Excellent communication and customer service skills.
• Ability to work independently and collaboratively as part of a team.

Bonus points:

• Experience with network troubleshooting, remote desktop tools, and VPN/network security tools.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional, or ITIL Foundation).
• Knowledge of PowerShell and batch scripting and exposure to Group Policy.
• Familiarity with server hardware like HP ProLiant and tools like ManageEngine Service Desk Plus.

You will live and breathe our values - commitment, collaboration, inclusion, innovation, and inspiration.

Join us and make Trustmarque a place where everyone feels they belong and can thrive.

Benefits
We offer competitive pay, 25 days holiday (rising to 27), 2 volunteering days, 1 personal day, plus bank holidays. Our substantial benefits package includes a company-matched pension, life assurance, enhanced parental leave, the option to buy extra leave, a cycle-to-work scheme, and more.

About Trustmarque
Delivering the value of technology… For over three decades, Trustmarque has been a trusted technology partner, helping clients to adopt innovative technology for real-world impact. We are part of the Trustmarque Group, including Livingstone Technologies.

Learn more about us

Trustmarque is proud to be an equal opportunity employer, fostering a diverse and inclusive workforce. We provide equal employment opportunities regardless of race, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, marital status, pregnancy, or other legally protected status.